Housing Officer

Overview

Deliver ASB, domestic abuse services and tenancy enforcement as a housing officer.

Key Responsibilities

• tenancy enforcement
• tenancy admin
• multi-agency
• property letting
• safeguarding
• asb management

Tasks

We are looking for a Housing Officer to deliver the anti-social behaviour (ASB) and domestic abuse services and act as a subject matter expert regarding tenancy enforcement and safeguarding concerns. Work collaboratively with the wider Neighbourhood Team and Customer Resolution Centre. Maintain strong relationships with key partners internally and externally in line with CHP’s corporate objectives. -Use all suitable remedies to resolve tenancy breaches including the issuing of tenancy warnings and notices. The role may require the preparation of court paperwork and representing CHP in court action against customers. -Provide a tenancy administration service, working alongside the Assistant Housing Officers, to ensure the prompt and efficient resolution of customer requests for permissions, tenancy assignments, tenancy successions, and joint tenancy requests. -Adopt a multi-agency service delivery approach, where required, to enhance the community or improve the lives of individuals. Work with partner agencies, such as police, councillors, local authorities, children services, education, faith denominations, family welfare, primary health care and voluntary groups to ensure positive outcomes are delivered. -Assist in the prompt and efficient letting of properties by delivering pre-termination inspections, property viewings and tenancy sign-ups as required and within agreed timescales. -Identify and report safeguarding matters, taking appropriate action in line with CHP’s Protecting People from Harm (Safeguarding) policy.

Requirements

• housing management
• communication
• problem solving
• driving licence
• excel
• crm

What You Bring

-Proven abilities in delivering housing or estate management services, such as: responding to ASB, domestic abuse, and safeguarding concerns, providing housing-related support, managing communal spaces and estates, completing tenancy administration tasks, or letting properties. -Excellent communication and interpersonal competencies. -Strong planning and organisational capabilities with a methodical and precise approach to work as well as strong analytical and problem-solving abilities. -Full driving licence and access to a vehicle for work purposes. -Proficient IT skills, including Excel, office systems and CRM databases.

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Benefits

Permanent, Full Time We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. Please note the office expectancy of this role is as follows: About 80% of this role will be travelling to and around your patch and then the rest of the time will be spent working from the office. -Robust employee reward and recognition programme -The salary for this post will be £37,270 Per Annum plus an additional £1458 car allowance per annum. -CHParticipate volunteering programme -Competitive pension scheme -Learning and development opportunities -Healthcare cash plan -37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP. -Free and confidential Employee Assistance Programme -25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.

About Chp

-They blend in-house development, construction, energy services, training, property and asset management, and homeownership programs. -Their Energy Solutions division pioneered tools like the 'HAM House' to teach building science and drive energy efficiency on-site. -Regular projects include new construction, historic renovations, weatherization upgrades, and resident-focused community enhancements. -They often partner with public and private entities—like HUD, USDA, LIHTC investors, and local governments—to stretch impact. -Awarded major honors in recent years, including Large Nonprofit of the Year and multiple 'Best Places to Work' recognitions. -From small towns to city neighborhoods, their projects weave together community, sustainability and hands-on housing innovation.

Sector Specialisms