Senior Workplace Hospitality Concierge

Overview

Provide high‑touch concierge service, manage employee/guest experience, coordinate programs.

Key Responsibilities

• av support
• room booking
• catering coordination
• site communications
• feedback management
• event coordination

Tasks

-Ensure workspaces (offices, desks, conference rooms, mailroom, pantries) are properly stocked and maintained -Maintain Concierge site communication channels and respond to requests in timely manner -Offer first-level support for AV and technology needs, both on-site and virtually -Ensures accuracy, consistency, and professionalism in all guest-facing materials including signage, digital screens, and pre-arrival communication -Build meaningful, lasting relationships with employees and guests -Verify visitors access and support the visitor’s host by escorting them into the facility in a safe and proper manner -Adhere to Lobby Area Standards and maintain professional reception environment -Assist with campus events to ensure flawless delivery and community engagement -Maintain visible engagement in the workplace, spending minimum three hours daily welcoming employees at reception/entrances and walking floors -Maintain the security processes and protocols for the occupied spaces -Pre-meeting preparation and meeting room set-up coordination -Support the meeting hosts as needed by coordinating catering orders and delivery -Manage conference room bookings and resolve scheduling conflicts -Partner with soft services providers (food services, cleaning, etc.) to establish and reinforce the expectation of excellence to create value for the client -Serve as the primary point of contact for all employee inquiries, issues, troubleshooting, and feedback related to workplace services -Conduct routine site assessments (Gemba Walks) as a proactive approach to workplace management -Facilitate Workplace Experience Programs including Journey Mapping -Identify potential risks and escalate appropriately -Receive and respond to all requests within one day, including personal follow-up to ensure satisfaction -Maintain a feedback log and proactively bring continuous improvement ideas and client insights to the Regional Concierge Lead to enhance service delivery and workplace experience. -Assist Regional Concierge lead with conducting focus groups for executive assistants and stakeholders to review risk items and service enhancements -Lead weekly and monthly concierge communications, including the development and distribution of site newsletters, alerts, and service updates -Work with key account stakeholders to organize and operationalize engagement events -Execute Concierge services in accordance with SLAs, standard processes, and Workplace Without Limits brand standards -Communicate campus updates to workplace stakeholders -Manage a site engagement calendar promoting a culture of inclusivity -Participate in JLL's Experience Services Community of Practice to collaborate across accounts and bring best practices -Engage in continuous improvement and innovation initiatives -Work collaboratively as One Team with across all business lines, stakeholders and vendor partners (Facility Management, Engineering, Facility Management, Security, and Executive Assistance) -JLL concierge will support the site emergency response procedures. However, JLL concierge shall not act as a first responder during emergencies. -Provide senior level support; documenting and acting on feedback to continuously improve workplace experiences -Create and maintain Welcome FAQ for guests, site maps, and general site signage to ensure a frictionless experience for employees and guests

Requirements

• microsoft office
• room booking
• av equipment
• event planning
• hospitality
• c-level

What You Bring

-3+ years of hospitality or hotel industry experience preferred or corporate concierge -Ability to multitask and manage competing priorities in a fast-paced environment -Knowledge of facility management principles and workplace experience programs -Demonstrated ability to develop and maintain client relationships -Professional demeanor with excellent interpersonal skills -Previous experience supporting C-level executives or senior stakeholders -Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) -Familiarity with room booking systems and conference room technology -Strong communication skills, both written and verbal -Minimum 2-3 years of workplace experience in customer service, hospitality, or client-facing roles -Demonstrate intuitive service delivery by anticipating needs and exceeding expectations -Basic understanding of office technology and AV equipment -Experience with event planning and coordination -Experience conducting focus groups or gathering client feedback -Demonstrated hospitality mindset with passion for service, excellent interpersonal skills, and enthusiasm for creating exceptional workplace experiences -Experience with digital communication platforms and content creation -Previous experience working in a corporate office environment or with enterprise clients -Physical ability to spend minimum 3 hours daily on feet, walking floors and greeting employees

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms