Workplace Experience Ambassador

Overview

Primary contact for employees/visitors, delivering concierge and reception services.

Key Responsibilities

• visitor registration
• badge management
• social media
• service audits
• inventory management
• client support

Tasks

-You will execute concierge services in compliance with SLA requirements, standard processes, and professional brand standards -You will manage visitor registration through the client's web-based system tool and collaborate with on-site facilities teams -You will serve as the primary point of contact for client employees and visitors, handling inquiries, issues, troubleshooting, and feedback -You will create and distribute security badges through the client's proprietary web-based system and monitor badge access systems -You will promote the site using social media platforms like Teams and Engage, showcasing events, activities, and successes -You will conduct routine walkthroughs and assessments of soft services delivery to ensure SLA compliance and performance metrics -You will provide onboarding support, order office supplies, and maintain inventory stock management

Requirements

• canva
• microsoft office
• social media
• visitor management
• digital systems
• communication

What You Bring

-You should have experience using Canva for creative content development -You must demonstrate excellent communication and customer service skills for client-facing interactions -You must have the ability to manage multiple priorities while maintaining attention to detail -You must possess strong organizational skills and professional demeanor -You should have familiarity with social media platforms for workplace engagement -You must be adaptable and committed to continuous improvement of service performance -You must have strong knowledge of Microsoft Office Suite with emphasis on Outlook Calendar Management, Excel, and PowerPoint -You should have experience in reception, concierge, or customer service roles -You must demonstrate collaborative skills to work with facilities teams and other Hub sites -You should have understanding of workplace experience and facilities management concepts -You should have knowledge of visitor management systems and security protocols -You must have experience with digital systems and web-based management tools

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms