Visitors Services Assistant 1 (VID 201012)

Overview

Guide tours, assist visitors, manage info desk, safety and admin at NY Capitol & Plaza.

Key Responsibilities

• safety monitoring
• guided tours
• report generation
• inventory control
• reservation system
• visitor assistance

Tasks

-Ensure that the proper safety and/or evacuation procedures are followed in the event of an emergency. Immediately informs Capital Police of any suspicious person, dangerous situation, medical emergency, vandalism, etc. -Conduct guided tours of the New York State Capitol, the Empire State Plaza, the Executive Mansion, the Governor Nelson A. Rockefeller Empire State Plaza Art Collection, and Special Tours as needed. -Generate tour confirmation letters; keeps visitation statistics for all tours and generates daily reports for visitation; monitors an online reservation system. -Responds to requests for state and legislative telephone numbers. -Monitor inventory of Plaza-related tourism brochures and distribute brochures and posters to Info booths. Serves visitors to the Empire State Plaza and occasionally provides retail assistance in the Visitor Center. -Handle administrative duties in Plaza Visitor Center and Info Booths. -Give directions to visitors regarding the Empire State Plaza, the Capital District and New York State. -Take phone reservations for Capitol tours; handle various phone inquiries. -Keep record of the number of visitors. -Provide engaging and thorough tour presentations to groups and provides assistance to elderly, disabled and special groups when required. -Staff New York State Capitol, the Plaza Visitor Center and the Empire State Plaza’s Information Sites. -Answer questions from visitors concerning sites, activities, etc. -Provide security and safety services for visitors.

People Also Searched For

Benefits

-Substitution: College study may be substituted for up to two years of general experience based on 30 semester credit hours being equal to one year.

About Nys Office Of General Services

-Specializes in streamlining and centralizing essential services for New York State’s government operations. -Oversees state-managed real estate, including leasing and facility design across offices and public infrastructure. -Leads major design and construction projects, from facility renovations to emergency infrastructure work. -Serves a broad clientele: state agencies, local governments, nonprofit organizations, even school districts. -Operates the iconic Corning Tower in Albany and works on high-profile assignments across New York. -Balances day-to-day procurement and long-term capital planning in one cohesive organizational structure.

Sector Specialisms