Account Manager- Service/Repair (Phoenix)

Description

• Identity theft monitoring
• Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.
• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
• Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Develops capital plans for customers to address their short- and long-term building needs.
• Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.

Requirements

• Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
• Minimum 1 year of business-to-business sales experience is required.
• Demonstrated success in a fast-paced environment.
• Ability to read and interpret architectural and/or blueprint/drawings. (preferred)
• Strong attention to detail with proactive follow-up skills.
• Bachelor’s degree required.
• Excellent time management, organizational, and presentation skills.
• Salesforce experience. (preferred)

Benefits

• Pet insurance
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Optional life and AD&D coverage
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• Health savings account (HSA)
• 15 days of vacation per year
• Flexible spending accounts (FSA)
• Paid sick leave, per company policy
• Company-paid short- and long-term disability insurance
• Company-paid Employee Assistance Program (EAP)
• Supplemental medical plans
• Company-paid basic life insurance and AD&D
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
• Optional spouse and dependent life insurance
• Medical, dental, and vision coverage

Training + Development

Interview process

Visa Sponsorship

Security clearance