Luau Server (Casual)
Highgate
The Role
Overview
Serve guests, take orders, deliver food, and handle payment in hotel outlets.
Key Responsibilities
- cashiering
- order delivery
- table service
- pre‑bus
- upselling
- stock replenishment
Tasks
-Answer the telephone according to standards. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. -Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. -Perform cashiering functions by closing checks and preparing end of shift paperwork. -Maintain a friendly and warm demeanor at all times. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Ensure overall guest satisfaction. -Pre-bus all tables removing soiled dishes after each course. -Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade). -Breakdown trays of soiled dishes and linen in the dishroom according to established standards. -Receive and deliver food and beverage orders and collect payment. -Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. -Attend all hotel required meetings and trainings. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Ensure that tables and side stands are kept stocked, tidy and clean. -Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. -Consistently upsell food, beverage and promotional items to guests.
Requirements
- pos
- fire safety
- problem solving
- multitasking
- communication
- confidentiality
What You Bring
-Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Must be able to maintain confidentiality of information. -Be familiar with the operation of the P.O.S system. -Be familiar with fire extinguishers, locations and know how to use them. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Be familiar with the organization of the Restaurant(s), Outlets, and Room Service and know the function of each job position. -Have a thorough knowledge of menus and current specials in applicable outlets. -Must be able to show initiative, including anticipating guest or operational needs. -Must be able to cross-train in other hotel related areas.
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The Company
About Highgate
-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
