Customer Solution Engineer

Overview

Provide technical expertise to match KONE products with customer requirements.

Key Responsibilities

• manufacturing coordination
• product selection
• order placement
• technical training
• customer meetings
• customer liaison

Tasks

-Follow up the manufacturing and coordinate the material delivery dates to operation. -Offers input to the product offering management about customization, standardization and interface requirements for the portfolio. -Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard and Major projects case. -Responsible for placing the order to factory includes the correct documentation and procedure -Selects the correct product platform on which to make the offer. -Responsible for attending regular customer meeting, Project follow up meetings and site coordination meetings. -Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs -He/She together with Project manager will be point of contact between customer and KONE for all technical points. -Participates in product and new service release information-sharing sessions

Requirements

• bachelor's
• cad
• bim
• sustainability
• communication
• 5 years

What You Bring

-Hold Bachelor’s degree in Engineering. -Excellent communication, negotiation, and customer handling skills. -Basic knowledge of competitors’ products -Excellent verbal and written English and Arabic language skills. -Understanding of different building types and customer segments -Good knowledge of environmental and sustainability requirements and norms -Good CAD and optional BIM skills -Minimum of 5 years experience in elevator business or another relevant field.

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About Kone

-Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators. -Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable. -Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System. -A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability. -Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes. -Committed to technological advancements, including smart building solutions and predictive maintenance.

Sector Specialisms