2nd Line IT Support Technician

Overview

2nd line IT support for 1400 users, handling hardware, software, network & security.

Key Responsibilities

• ticket management
• hardware support
• server admin
• troubleshooting
• compliance

Tasks

-Responding to incidents and requests logged in a modern ITSM system, and resolving tickets in line with the company’s SLAs, providing excellent ticket management and documentation -Support and install hardware, software, and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure-based technology. -Troubleshoot desktop, telephony, network, and printing errors, investigate software issues, and carry out daily checks -Ensure that the computers you are responsible for are complaint with Cyber Essential Plus whilst also following ISO 27001 policies

Requirements

• user management
• ip networking
• dns
• dhcp
• windows 10
• office 365

What You Bring

-Fantastic user management soft skills -IP networking & telephony, DNS, DHCP -Server, network and desktop hardware -Experience in a similar role -Windows 10, MS Server 2019/2022, MS Office 365

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About Ridge And Partners Llp

-Founded with a passion for delivering innovative, sustainable, and high-quality engineering solutions. -Known for its expertise in managing complex projects, from infrastructure development to large-scale residential and commercial constructions. -The company is renowned for its focus on delivering projects on time and within budget, with a strong track record of repeat business from long-term clients. -Key projects include iconic urban regeneration schemes, transportation networks, energy-efficient buildings, and water infrastructure improvements. -The firm prides itself on providing bespoke solutions tailored to the unique needs of each client, working seamlessly with architects, contractors, and stakeholders. -Ridge has carved a niche for itself by maintaining a deep technical understanding while also prioritizing collaborative partnerships with clients and communities. -The company's offices are strategically located across the UK, supporting projects both locally and nationally. -Ridge is committed to a forward-thinking approach, constantly adapting to the evolving demands of modern infrastructure, technology, and sustainability.

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