Key Accounts Administrator

Overview

Central admin support handling queries, records, and credit control for key accounts.

Key Responsibilities

• customer liaison
• complaint resolution
• job records
• order processing
• purchase orders
• team coordination

Tasks

-Telephone and email liaison with customers regarding; quotations, works orders, service delivery, customer queries -Resolution of complaints -Creation, organisation, and maintenance of job records -Processing and uploading orders -Purchase order management -Liaising with the accounts and tender teams, as well as the business development managers -Correspondence to customers and franchisees

Requirements

• microsoft office
• crm
• credit control
• administration
• customer service
• communication

What You Bring

-Administration skills -Proven track record of customer service -IT literate (Microsoft Office) -Ability to work on own initiative and as part of a dedicated team -Motivated and organised -Strong communication skills -Credit control experience beneficial but not essential -Good attention to detail -Customer focused approach with a professional and friendly telephone manner -Previous experience working on a CRM system desirable. -Inbound and outbound call handling

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Benefits

-Greensleeves Lawn Care -Countrywide Grounds Maintenance -Dream Doors -Flexible attitude to work

About Neighbourly®

-Seamlessly matches local consumers to vetted service experts through its global HQ in Waco, Texas. -Known for rapid response, consistent quality, and local accountability, backed by national infrastructure and digital platforms. -Acquired Greensleeves in 2022, expanding its lawn-care reach with 108 new locations across the UK. -Franchise model spans both residential and commercial sectors, enabling cross-vertical referrals for operators.

Sector Specialisms