Site Reliability Engineer

Overview

Ensure production systems are stable, reliable, and scalable via monitoring and automation.

Key Responsibilities

• incident response
• performance tuning
• automation scripts
• system monitoring
• config management
• scripting

Tasks

-Respond to incidents and outages in a timely and effective manner. -Diagnose and resolve application performance problems or system outages. -Resolve complex hardware and software issues, and work with vendors when necessary. -Optimize system performance and resource utilization on-prem and in the cloud. -Create and maintain comprehensive documentation of IT processes and procedures. -Collaborate with other teams to diagnose and resolve complex issues. -Document processes, configurations, and troubleshooting procedures. -Document incident details and implement corrective actions to prevent recurrence. -Develop and maintain automation scripts to streamline repetitive tasks. -Utilize scripting languages (e.g., PowerShell, Python, etc.) to automate system administration. -Proactively identify and resolve incidents before they impact operations. -Monitor all systems and infrastructure for the highest level of availability. -Perform routine maintenance tasks, including monitoring, patching, and backups. -Play the role of Incident Manager during outages. -Implement configuration management tools to ensure consistency and repeatability.

Requirements

• azure vdi
• aws workspaces
• new relic
• datadog
• powershell
• python

What You Bring

-Excellent problem-solving and analytical skills. -Strong communication and interpersonal skills. -Experience of virtualization technologies such as Azure VDI, AWS Workspaces. -Experience with IT service management frameworks. -Experience with monitoring and alerting tools (e.g., New Relic, Datadog). -Extensive expertise in the Windows operating system. -Strong understanding of IT infrastructure components, including servers, networks, and storage. -Knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP). -Experience with cloud platforms such as AWS and Azure. -Knowledge in scripting languages (e.g., PowerShell, Python).

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About Lakeview Loan Servicing, Llc.

-Founded in Delaware in 2010, began by acquiring mortgage servicing rights across the U.S. -Quickly grew to become the nation’s largest mortgage loan servicer. -Owns servicing rights and partners with firms like LoanCare, M&T Bank, Flagstar, Mr. Cooper, and others to process payments and manage escrow. -Specializes in residential mortgages, including purchase, refinance, cash‑out, FHA and VA loans. -Offers a digital portal for homeowners to track equity, payments, statements, and access personalized home‑buying resources. -Also originates new loans, often helping customers lower payments, consolidate debt, or access home equity. -Unusual for its rapid rise, combines servicing rights acquisition with direct origination and a rewards-driven customer approach.

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