Leasing Consultant- SFR

Overview

Primary contact for residents, handling leasing, sales, and customer service.

Key Responsibilities

• data entry
• leasing management
• entrata management
• property inspection
• social media
• compliance

Tasks

-Attend any training classes/meetings as required or recommended by management -Professionally present the community and homes along with specific features and benefits -Continuous research of area competitors such as pricing, amenities, features etc. -Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager -Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily -Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked -Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention -Complete all new lease and renewal paperwork, including related addendums -Assist in Social Media advertising as directed by the Manager -Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner -Ensure the office, clubroom, home models, and “market ready” homes are in impeccable condition -Share promotional ideas and events for marketing timeline -Post Craigslist ads daily to generate traffic -Contribute ideas for improving resident satisfaction to the Community Manager -Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.) -Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates -Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations -Assist in the preparation of move-ins such as walking home, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager -Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily -Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease -Warmly greet prospective residents and create a personal connection while determining needs and preferences -Understand and support the customer experience vision for Mill Creek Residential -Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied -Communicate service guarantees and customer service standards to prospective and current residents -Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers -Take ownership to personally address and resolve customer concerns in a timely professional manner -Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors -Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager -Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices

Requirements

• microsoft word
• excel
• entrata
• yardi
• high school
• property management

What You Bring

-Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication -Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division -Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software -Ability to take ownership of resident issues and/or concerns and come to a resolution -Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills -In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community -Capable of travelling between two or more communities, if necessary -Strong communication skills (written and verbal) -High School diploma or equivalent (GED) preferred -Multi Family, single family rentals, built to rent, or related property management experience, retails sales or hospitality experience -Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents

People Also Searched For

Benefits

-Employer sponsored short and long term disability, Life and ADD insurance -Comprehensive medical, dental and vision -Competitive compensation -Paid time off benefits: Vacation, Sick, Holidays -401k with employer matching

About Mill Creek Residential Trust Llc

-Born in 2011 from Crow Holdings' vision, Mill Creek has grown into a national owner‑operator of multifamily and build‑to‑rent communities. -Its Development team revives historic buildings, builds mixed‑use and transit‑oriented multifamily, and launched a purpose‑built single‑family rental platform in 2020. -Acquisitions focus on value‑add multifamily communities—over 8,000 apartments acquired with $2.1 billion invested alongside JV partners. -Mill Creek operates across 26 U.S. core markets, immersing in local economies to optimize investment, development and management. -Unusual fact: it entered the small but growing purpose‑built single‑family rentals market in 2020 with its Amavi Homes platform.

Sector Specialisms