Dispatcher Administrative Assistant

Overview

Coordinate dispatch, schedule HVAC technicians, and handle customer communications.

Key Responsibilities

• dispatch scheduling
• appointment calls
• customer coordination
• field dispatch
• preventive maintenance
• order review

Tasks

-Ensures the dispatch board is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in order to maximize capacity planning. -Responsible for calling customers to remind them of the scheduled appointment, to keep the customer informed of any changes in technician/installer arrival time, and to schedule service/maintenance calls. -Reviews customer history and related information in the system to note balances due, service call history, and related information in order to communicate appropriate information to the customer and to the technician/installer. -Facilitates communication between technicians, customers, and the company. -Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs. -Oversee and maintain daily operations to ensure a clean and organized office environment. -Serves as the main point of contact customers and builds effective relationships for the company. -Reviews completed service work orders for accuracy and conducts call debriefing with technicians daily. -Supervises the dispatch board accordingly, providing the service technicians with the correct call for their skill level. -Follows up and schedules preventive maintenance service appointments. -Identifies issues/problems/concerns regarding technician and department productivity based on continual communication and working with technicians. Informs the Service Manager of issues/problems/concerns requiring his attention and action. -Assist with various administrative tasks, including data entry, filing, photocopying and maintaining office and break room supplies. -Maintain on call schedule, to include 1st on call and standby technician.

Requirements

• dispatcher
• customer service
• gps reading
• high school
• conflict resolution
• multi‑tasking

What You Bring

-Ability to work with other employees, management and technicians to get the job done correctly and in the best interest of our customers, while abiding by company policies and procedures. -Geographical knowledge of service area and/or GPS/map reading skills. -Minimum of two (2) years of customer service experience. -3+ years in a dispatcher position. -Ability to manage multiple tasks simultaneously and meet deadlines while maintaining highest standards of accuracy and quality. -Regular attendance and, ability and commitment to be on time. -Ability to effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently. -Minimum high school graduate/GED equivalent. -Ability to dispatch and move calls for various service technicians.

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About Crete United

-Founded with a vision to provide world-class engineering, procurement, and construction services. -Recognized for its expertise in large-scale projects across multiple sectors, including energy and infrastructure. -Delivers complex projects from conception to completion, ensuring timely and cost-effective execution. -Has built a strong reputation for innovation, safety, and reliability, consistently exceeding client expectations. -Key projects include major infrastructure, industrial plants, and energy facilities across the globe. -Comprehensive services include detailed engineering, project management, procurement, and on-site construction. -Specializes in renewable energy solutions, contributing to global sustainability efforts through green energy projects. -Known for tackling challenging, large-scale projects that require advanced technical and operational knowledge.

Sector Specialisms

Security Clearance

-must be willing to submit to a background check and drug screening.