Facilities Assistant

Overview

Deliver first-class facilities and customer service across multiple sites.

Key Responsibilities

• job register
• building checks
• stock audit
• photocopier checks
• work orders
• famis logging

Tasks

-Ensure service operational excellence is achieved on all requests in a timely manner. -Update the Proactive Job Register on a weekly basis and email it to CW Helpdesk. -Complete daily / weekly building checks and stock audit. -Maintain a property interior report of any jobs completed or escalating to the help desk. -Provide facilities support across multiple client sites as required, including travel between locations. -To report overtime, sickness and absenteeism to the Area Manager. -Cover Front of House during unplanned and annual leave. -Ensure consistent service delivery and adherence to site-specific procedures. -Maintain communication with the central team to coordinate tasks and priorities. -Work across all UK sites on a weekly basis, ensuring consistent service delivery and adherence to site-specific procedures. -Make sure the client receives efficient, professional and friendly service always. -Prepare meeting room setups and check desks and offices to ensure readiness for use. This includes removing any personal belongings left by previous users. -Report grievances and disciplinary or welfare matters to the Area Manager. -Ensure all accidents are recorded properly via the CW Risk and Compliance Meridian. -Work closely Front of House provide support during busy times or when cover is required. -Regularly review the CW H&S Policies, including Risk Assessments, Electrical Register, PPE Records, Contractor Evaluation and site induction forms. -Flexibility: provide support to the on-site team as required. -Work with C&W to manage work orders requested by the client, escalating any failings to the line manager and C&W, so the impact on the client can be minimal. -Evaluate each job request and any jobs within the scope of capability, making sure to close them quickly and efficiently; these jobs would include light bulb changing, minor plumbing, decorating, furniture or equipment building/moving, and equipment services. -Conduct daily checks on photocopiers to ensure they are operational. Promptly report any breakdowns or stock requirements to the IT team to avoid service disruption. -Log and monitor all operational requests through to completion via FAMIS.

Requirements

• site knowledge
• it coordination
• interpersonal
• presentation
• organisational

What You Bring

-To be helpful and have an excellent knowledge of multiple sites. -Coordination with IT infrastructure teams is essential to confirm that IT kits are functioning properly—this is a shared responsibility, not solely managed by Facilities. -Excellent interpersonal skills with the ability to establish strong working relationships with clients, suppliers, visitors and colleagues -Excellent personal presentation: this always includes smart dress and PPE when required for tasks. -Strong organisational skills.

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Benefits

-Overnight stays in London may be required to support early morning starts or operational needs.

About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms