Technical Service Engineer
Pylontech
technical support
product installation
issue escalation
customer communication
training docs
product testing
2. Customer Communication: Interact with customers professionally and courteously, demonstrating strong communication skills to understand their requirements and address their concerns. Provide clear instructions and explanations to customers, guiding them through troubleshooting steps and resolutions.
1. Technical Support: Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions.
6. Product Testing and Quality Assurance: Keep commynication with local customers, provide feedback to the R&D team regarding product performance, reliability, and functionality, contributing to ongoing product development and enhancement efforts.
3. Product Installation and Commissioning: Conduct on-site product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing. Ensure that installations are completed accurately and efficiently, adhering to safety guidelines and following best practices.
5. Issue Resolution and Escalation: Collaborate with cross-functional teams, including R&D, engineering, and sales, to escalate and resolve complex technical issues that require advanced troubleshooting or product modifications. Follow up with customers to ensure satisfactory resolution and maintain a high level of customer satisfaction.
4. Training and Documentation: Develop training materials, user guides, and FAQs to educate customers and internal stakeholders on the installation, operation, and maintenance of Pylontech products. Deliver training sessions to customers and partners, both in-person and remotely, to promote product understanding and self-sufficiency.
bachelor's
electrical engineering
energy storage
1 year
problem solving
customer focus
4. Applicants are expected to have a strong customer focus, technical expertise, and the ability to adapt to change.
1. Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field, as well as technical experience in the installation and maintenance of energy storage systems.
3. Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team are critical, as well as being able to work under pressure.
2. At least 1 year of experience in Technical service roles related to energy storage or renewable energy.
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- Not publicly stated on official website or LinkedIn. No explicit ‘culture and values’ section found using company wording.
100% Training Coverage
Employee Business Ethics Training
All employees completed business ethics training in 2024, ensuring alignment with ethical standards.
52.89% Clean Energy
Energy Consumption Breakdown
A significant portion of energy consumption was derived from clean sources, reflecting commitment to sustainability.
58.28% Recycling Rate
Industrial Solid Waste Management
General industrial solid waste was effectively recycled or reused, reducing environmental impact.
Zero Penalties
Compliance and Safety Record
No major penalties or internal defect accidents were reported, indicating strong compliance and operational safety.
- Joined UN Global Compact and integrated its Ten Principles (reporting period January 1 – December 31 2024)
- Self‑owned photovoltaic generation reached 12,981.76 MWh in 2024
- Provides equal opportunity and 'people-oriented' practices, including recruitment, democratic governance, and welfare guarantees, but specifics not provided in public ESG report.
- No gender-related statistics or specific diversity metrics published publicly.
- No explicit DEI strategic goals or outcomes disclosed.
