Technical Service Engineer

Overview

Provide technical support, install, and maintain Pylontech energy storage systems.

Key Responsibilities

• technical support
• product installation
• issue escalation
• customer communication
• training docs
• product testing

Tasks

2. Customer Communication: Interact with customers professionally and courteously, demonstrating strong communication skills to understand their requirements and address their concerns. Provide clear instructions and explanations to customers, guiding them through troubleshooting steps and resolutions. 1. Technical Support: Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions. 6. Product Testing and Quality Assurance: Keep commynication with local customers, provide feedback to the R&D team regarding product performance, reliability, and functionality, contributing to ongoing product development and enhancement efforts. 3. Product Installation and Commissioning: Conduct on-site product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing. Ensure that installations are completed accurately and efficiently, adhering to safety guidelines and following best practices. 5. Issue Resolution and Escalation: Collaborate with cross-functional teams, including R&D, engineering, and sales, to escalate and resolve complex technical issues that require advanced troubleshooting or product modifications. Follow up with customers to ensure satisfactory resolution and maintain a high level of customer satisfaction. 4. Training and Documentation: Develop training materials, user guides, and FAQs to educate customers and internal stakeholders on the installation, operation, and maintenance of Pylontech products. Deliver training sessions to customers and partners, both in-person and remotely, to promote product understanding and self-sufficiency.

Requirements

• bachelor's
• electrical engineering
• energy storage
• 1 year
• problem solving
• customer focus

What You Bring

4. Applicants are expected to have a strong customer focus, technical expertise, and the ability to adapt to change. 1. Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field, as well as technical experience in the installation and maintenance of energy storage systems. 3. Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team are critical, as well as being able to work under pressure. 2. At least 1 year of experience in Technical service roles related to energy storage or renewable energy.

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About Pylontech

-Founded with a vision to revolutionize energy storage, the company is a leading global provider of innovative lithium battery solutions. -With a strong focus on energy storage systems, the company is committed to enhancing renewable energy adoption across industries. -The company's battery technology powers diverse sectors, from residential energy storage systems to large-scale industrial energy solutions. -The company has developed a broad portfolio of products designed to deliver scalable, efficient, and sustainable energy storage. -Known for their pioneering research and cutting-edge manufacturing processes, the company has built a strong reputation in the energy sector. -The company’s products are integral to advancing solar energy solutions, helping optimize energy storage and improve grid reliability. -The company's global reach spans across multiple continents, delivering innovative energy solutions that meet the demands of a rapidly evolving market.

Sector Specialisms