Service Technician

Overview

Provides field service, lubrication, and customer support for Loram rail units.

Key Responsibilities

• scheduling
• inventory management
• lubrication service
• work orders
• customer relations
• planning

Tasks

-Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives. -Planning and Organizing -Manage inventory held on maintenance vehicle through company processes. -Service top of rail and gauge face lubricator units to specified guidelines. -Work with Sales Department to ensure customer expectations are met. -Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes. -Build customer and supplier relations for improved products and services. -Perform lubrication service program for railroad customers. -Building Customer Loyalty

Requirements

• lift 50lb
• independent
• physical
• problem solving
• communication
• analytical

What You Bring

-Ability to lift and/or move up to 50 pounds. -Able to work independently. -Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment. -Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell. -Proactive problem resolution -Can see up close, distances, colors and has use of peripheral vision and depth perception. -Understand and adhere to general railroad and Loram operating rules. -Ability to apply high levels of cognitive, analytical, retention and reasoning. -Uses logic and methods to solve problems to find effective solutions. -Excellent communication skills used within any social context.

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Benefits

-100% travel, using any method of transportation. Adequate transportation to and from

About Loram Maintenance Of Way, Inc.

-Revolutionized track maintenance by automating ballast cleaning. -Expanded into rail grinding, inspection, geotechnical services, friction management, and OEM equipment manufacturing over decades. -Operates advanced computer-guided grinders for rail grinding and inspection worldwide. -Projects include deep ballast cleaning, rail profile restoration, material handling, and structural monitoring. -Introduced Railvac trench-cleaning cars and data-driven digital inspection platforms in the 2000s. -Absorbed Rail Vehicle Engineering in 2016, creating Loram UK for heavy overhaul and rolling-stock services. -Grinding trains feature built-in firefighting systems and on-site crew accommodations.

Sector Specialisms