Product Specialist

Description

• Works with region leaders and project managers to identify customer needs and evolution of market requirements with parts business, eliminating pain points. Collaborate with internal teams (i.e. Manufacturing, Quality, Engineering, Research & Development, Supply Chain, and Logistics) to ensure customer satisfaction.
• Accountable to build an effective, capable, and high-performing organization for parts business within Service organization including working with the business process manager(s) to optimize systems used to quote, book and fulfill parts; the creation, implementation, and reviewing of complete parts business operations strategy for the modernization business within Electrification Service division.
• Improves service parts availability, provides training, and develops capabilities and competencies for quick turnaround of parts and sub-assemblies while fostering a culture of continuous improvement and customer focus.
• Accountable for a sustainable and effective E2E value-chain for the area of responsibility, from customer to supplier and from order to delivery of parts / products, including support with parts for projects execution.

Requirements

• Experience with switchgear operations, service parts operations management (strongly preferred)
• 2+ years in electrical switchgear project order handling / project management or industrial parts management; experience in service operations is a plus. Similar and acceptable experience in similar industry and/or products will be accepted if applicable.
• Familiarity with switchgear components (breakers, parts, relays, busbars & accessories, etc.) (strongly preferred)
• Candidates must be already authorized to work for ABB in the US
• Good understanding of Switchgear Service Parts and proactive approach on parts management for switchgear service business and customer (strongly preferred)
• Strong analytical and problem-solving abilities
• Skilled user of ERP (SAP - required), inventory management systems, e-commerce platforms (Empower, eConfig, etc.), Advanced Excel are a plus
• Proactive approach to lead tasks assigned with excellent communication and problem-solving skills
• Bachelor’s degree in business administration (or related ) or significant relevant industry experience in lieu of degree.

Benefits

• Employee Assistance Program
• Company paid life insurance (2X base pay)
• Employee discount program
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Short Term Disability – up to 26 weeks – Company paid
• Voluntary life and AD&D – 100% employee paid up to maximums
• 401k Savings Plan with Company Contributions
• Parental Leave – up to 6 weeks
• Company paid AD&D (1X base pay)
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Choice between two dental plan options: Core and Core Plus
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Vision benefit
• Employee Stock Acquisition Plan (ESAP)

Training + Development

Interview process

Visa Sponsorship

Security clearance