Move In Coordinator

Overview

Process housing applications, ensure compliance, and deliver customer service.

Key Responsibilities

• crm updates
• data entry
• document upload
• income calculation
• application processing
• customer service

Tasks

-Work closely with internal and external leasing teams to provide a superior customer service experience -Follow the terms of Fair Housing, the Fair Credit Reporting Act, the American Disabilities Act, and any other pertinent law -Check Maymont Homes work email daily and attend scheduled meetings as assigned -Address all applications across all markets within 24 hours -Calculate accurate gross annual income via income documents provided and document in the database -Minimize data entry errors to ensure the process is completed promptly -Update files in real-time and communicate with internal business partners' status with detailed notes in CRM -Coordinate timely completion of applications, including collecting and reviewing required documentation and communicating the application decision to the leasing agent within 24 hours -Daily outbound and inbound follow-up with applicants for missing documents, as well as notification for approval or denials -Provide accurate and complete documentation for approval. Upload documents into all required databases -Work closely with internal and external leasing teams and applicants during the entire process providing exceptional customer service -Escalate all questionable or potentially fraudulent applications to management or current supervisor

Requirements

• bachelor's
• word
• excel
• crm
• customer service
• critical thinking

What You Bring

-Must be able to work in the office as regularly scheduled -Demonstrated strong written and verbal communication skills -Experience working in a work schedule environment, including in-office operations, weekends, and holidays, based on business needs. -Must have finger dexterity for typing/using a keyboard. -Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns. -Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills. -Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi-task -Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary. -Achieve 90% or better on weekly screening audits -Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations resulting from the proper performance of duties. -Knowledge of fair housing and local real estate laws, where applicable. -Bachelor’s degree or equivalent work experience required. -Ability to think critically and creatively -Demonstrated customer service skills in a fast-paced environment -Ability to thrive in a high volume, data entry, and processing work environment, where applicable -Consistent achievement of monthly goals -Achieve a 3% or less procedural error rate -Experience in banking, real estate, property management, or related fields -Meaningful feedback and collaboration with local teams and centralized leaders -Capable of working extended hours, including evenings, weekends, and holidays as necessary. -Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred -Working knowledge of applicable CRM, MRI, and other software systems -Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, including the exchange and receipt of information over the telephone. -Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed. -Ability to prove advanced critical thinking and problem-solving concepts

People Also Searched For

About Maymont Homes

-They started with a vision to provide well-crafted homes that offer both comfort and style. -The company has consistently grown, gaining recognition for its innovative approach in residential construction. -With a focus on quality, they have built a reputation for designing homes that balance modern design with functionality. -They specialize in offering personalized solutions that cater to individual tastes and needs, ensuring a unique home experience. -One standout feature is their commitment to incorporating advanced construction technologies to enhance efficiency and sustainability.

Sector Specialisms