Customer Success Executive

Overview

Customer Success Executive managing enquiries, contracts, upselling and relationships.

Key Responsibilities

• quote management
• customer relations
• digital enablement
• crm upsell
• contract admin
• case management

Tasks

-Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements -Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships -Follow up on enquiries to increase conversion rates -Promote and develop Sunbelt Rentals UK digital ways of working -Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience -Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques -Deliver accurate and timely hire contract administration

Requirements

• nvq level2
• problem solving
• digital tools
• b2b experience
• communication
• customer service

What You Bring

-Ability to work under pressure, handling multiple tasks and priorities simultaneously. With strong problem-solving skills with the ability to identify issues and implement solutions efficiently. -NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable) -Computer literate with experience with digital tools and platforms -High degree of personal credibility to customers with experience in fast-paced, complex matrix environments, ability to deal with enquires through multiple channels, preferably within a B2B environment -Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams. -Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness -Proven experience in a customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.

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Benefits

-Excellent development opportunities -Life Assurance -Employee assistance programme -Opportunity to buy and sell holidays -Real Living Wage Payer -Incentive scheme

About Drake Tappe

-A premier talent solutions provider specializing in engineering, technical, and operational industries. -Committed to delivering exceptional recruitment services and has grown into a globally recognized player. -Offers specialized services in Energy, Infrastructure, Marine, Transport, and Utilities sectors. -Connects clients with top-tier talent for complex projects through a robust network and deep industry expertise. -Places professionals in high-profile projects across industries with a global impact. -Focuses on creating long-term relationships with clients and candidates through a tailored approach.

Sector Specialisms