Project Support (Binghamton, NY)

Overview

Assist project teams with SharePoint sites, data analysis, and customer coordination.

Key Responsibilities

• data analysis
• sharepoint
• data parsing
• metric analysis
• emergency restoration
• customer liaison

Tasks

-Perform and document basic data analysis functions. Perform other duties as required -Utilize SharePoint to- -Parse data and present in a meaningful format -Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues -Analyze department metric data -Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, this Project Support resource is responsible for monitoring the Customer Service Guarantee -Design and develop internal department and company SharePoint sites -Perform a wide range of analyst assignments and resolving recurring problems independently without close supervision -Works to enhance the communication of policies and procedures to our contractors -Participates in emergency storm restoration efforts -Maintain site information and update when needed -Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services -Anticipate upcoming responsibilities or needs and use initiative appropriately

Requirements

• sap wms
• troubleshooting
• 3 years
• bachelor's
• multi-task
• communication

What You Bring

-Able to Multi-Task -Learn SAP WMS Management System -Ability to anticipate upcoming responsibilities or needs and use initiative appropriately -Effective written and verbal communicator -3 years of related experience in a customer service, customer focused construction, utility, or technical setting -Attention to Detail -Ability to process data -Troubleshoots and resolves errors or issues with strong attention to detail -Lesser experience in combination with related Associates or Bachelor's degree will be considered -Gain knowledge of policies and procedures related to the new service process

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Benefits

Body, mind, and wallet—LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. Salary Range: $40,000- $65,000 -Profit Sharing -Tuition Reimbursement -Wellness Program -Flexible Work Schedule -Short & Long Term Disability -Fitness Reimbursement -Health/Dental Insurance -401k Plan with Employer Match -Team Building Events -Community Service Events -Leadership Development Program -Paid Time Off -Referral Bonus Program

About Labella Associates

-Began as a civil engineering shop in Rochester, NY and has grown into a full‑service design professional corporation. -Expanded across North America and Europe—serving Spain, the UK, Romania, Germany, India and more—while maintaining focus on public and private sector projects. -Remains strongly connected to civil engineering projects such as water treatment plants, highways, stormwater systems, and public facilities. -Provides expertise spanning architecture, MEP, landscape architecture, wetlands ecology, structural engineering, transportation, and grant administration. -Balances technical rigor with civic impact through projects like trails, parks, athletic fields, utility systems, renewable energy, and large‑scale municipal infrastructure. -Adopts a collaborative, comprehensive approach managing planning, design, permitting, inspection, and commissioning.

Sector Specialisms