Desktop Administrator

Overview

Lead desktop support, strategy, automation, AV, and security across the organization.

Key Responsibilities

• collaboration tools
• desktop imaging
• data automation
• security programs
• technical support
• client engagement

Tasks

-Drive enhancement and continuous improvement of collaboration services and conduct proofs-of-concept to test new technologies. -Own the end-to-end processes of fulfilment and onboarding for Acquisitions, Greenfields, and the New Hire Experience. -Lead efforts to identify and address trends or recurring technical issues. -Take a leadership role in preparing and reviewing the budget, aligning it with the company’s strategic goals. -Manage the deployment and imaging of advanced computer systems. -Execute standards for the deployment of hardware and software. -Champion and lead advanced data analysis and automation initiatives to enhance efficiency and accuracy. -Facilitate high-level meetings with customers to discuss project details and requirements. -Lead technical discussions required to support Enterprise Infrastructure Collaboration Tool design needs. -Spearhead the management of technologies operating on enterprise hardware and software platforms throughout the company. -Lead the creation and maintenance of documentation for advanced technical support policies, procedures, and practices. -Play a key role in developing comprehensive plans for departmental operations, integrating industry trends. -Lead and participate in after-hours on-call rotation, serving as a key escalation point. -Ensure seamless compatibility and integration of advanced desktop systems with network infrastructure. -Lead advanced data protection and endpoint security programs. -Take a proactive leadership role in leading team projects and travel as needed. -Oversee the installation, configuration, and upgrade of desktop software and hardware components. -Contribute significantly to developing engineering proposals, ensuring accuracy and alignment with strategic goals. -Provide expert-level troubleshooting for complex desktop hardware and software issues. -Lead the definition of project scope and requirements, identifying advanced improvement opportunities. -Serve as the Subject Matter Expert (SME) for all tools, supported technologies and processes, providing a mentoring role and contributing to a robust knowledge base. -Provide operational direction in resolving complex desktop-related issues and mentor junior team members. -Plan the design, installation, and implementation of various collaboration tools and provide training and mentoring to team members and customers. -Ensure functionality of data backup platforms and lead remediation efforts for vulnerabilities. -Implement and guide the development of advanced macros, scripts, generative AI, and workflows for data processing and reporting. -Provide support for audio-visual, multi-media technology, and video conferencing environments. -Provide advanced training and guidance to teammates. -Drive strategic communication with clients, stakeholders, vendors, and team members to ensure project awareness and progression.

Requirements

• leadership
• independent
• collaboration

What You Bring

-Demonstrate advanced leadership in working independently and within cross-functional collaborative settings.

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About Srs Distribution Inc.

-Founded in 2008 and has since expanded into a leading distributor of building materials, focusing primarily on roofing products. -Serves a vast network of customers, including roofing contractors, retailers, and distributors. -Has grown rapidly through strategic acquisitions, now covering a broad geographic area across the U.S. -Their product portfolio includes roofing materials, insulation, siding, and other construction-related supplies. -Focuses on delivering high-quality products and services to the construction and roofing sectors. -Customer base includes some of the biggest names in the commercial and residential building industries. -Success is driven by operational efficiency and an extensive distribution network. -Continued expansion and a focus on customer relationships have established strong partnerships in the industry. -Business model is built on acquiring and integrating smaller, local distributors.

Sector Specialisms