HIBA Front Desk Clerk

Overview

Provide courteous check-in/out service, assist guests, and handle reservations and inquiries.

Key Responsibilities

• package logging
• guest service
• reservation management
• cash handling
• check‑in
• check‑out

Tasks

-Ensure logging and delivery of packages, mail and messages to guests. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. -Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. -Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. -Follow all cash handling and credit policies. -Maintain a warm and friendly demeanor at all times. -Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Requirements

• flexible shifts
• standing
• multitask
• prioritization
• listening
• communication

What You Bring

-Must be able to work flexible shifts. -Must be able to stand for long periods of time. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

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