Leasing and Occupancy Specialist II (Oliver Crossing)

Description

• Review, prioritize and distribute resident service requests as required.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments and qualifying prospects following up on prospects leads.
• Maintain applicable databases ensuring tour route, amenity areas and show units are to company standard.
• Assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• Deliver customer service that exceeds expectations for new and current residents.
• Remain up to date with any/all Federal, State and/or other regulatory requirements and programs.
• Maintain relationships with area businesses, local housing offices, employers and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Assist with on-site management ensuring all marketing documents, supplies, reports, advertisements and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval during application / recertification process.
• Interact with prospective and current residents to achieve maximum occupancy.
• Remain current with local events and hiring trends that may have an impact on the property.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• Educate and implement WinnCompanies programs, processes and policies to new and current residents as applicable.

Requirements

• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.
• Proficient with web-based applications and computer systems such as Microsoft Office.
• 3-5 years of relevant work experience.
• Excellent customer service skills.
• Outstanding interpersonal and communication skills.
• Prior experience with property management software such as OneSite / RealPage.
• Past experience working in affordable housing, specifically both tax-credit and PBS8.
• Associate's degree.
• NALP certification.
• High school diploma or GED equivalent.
• Ability to work with a diverse group of people and personalities.
• SHCM certification.
• Ability to work under pressure.
• Superb attention to detail.
• 2+ years of relevant work experience

Benefits

• Tuition Reimbursement program and continuous training and development opportunities
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• 401(k) plan options with a company match
• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Various Comprehensive Medical, Dental, & Vision plan options
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Flexible and/or Hybrid schedules are available for certain roles

Training + Development

Interview process

Visa Sponsorship

Security clearance