Service Desk Analyst - Dynamic Energy, Temp

Overview

Deliver desktop, mobile, AD, and communication tool support and user training.

Key Responsibilities

• it orientation
• hardware support
• mobile support
• sharepoint admin
• desktop support

Tasks

-Conduct User IT Orientation to go over resources and services -Hardware Support - troubleshooting, reimaging, and building client machines -Mobile Device/Tablet - troubleshooting, upgrading and setup assistance -SharePoint - site creation, administration, and troubleshooting -Responding and resolving desktop support inquiries via our ticketing system, email, or phone. (ServiceNow)

Requirements

• sccm
• cisco webex
• ms teams
• active directory
• windows 10
• office365

What You Bring

-Understanding of Asset Management systems such as LANDesk or SCCM -Unified Communications - Cisco Webex, Call Manager, MS Teams administration and troubleshooting -Good organizational skills, able to handle projects and prioritize tasks as they present themselves -Familiarity with Lenovo ThinkPad laptops and Dell OptiPlex desktops -Software Support - troubleshooting, installing, upgrading, and removing applications. (Windows 10, Office365) -Able to work flexible and weekend hours -Able to follow direction, work with the team, and work independently -Active Directory Administration - user accounts, security groups -Excellent communication skills are a must (face-to-face, written, and telephone)

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About Dynamic Energy

-Privately owned until becoming a wholly owned subsidiary of Pattern Energy, bolstering its financial backing. -Completes turnkey commercial and utility projects—spanning rooftop, ground-mount solar, battery storage, and EV charging. -Combines in-house teams of engineers, financiers, interconnection experts, and project managers to streamline delivery. -Typical clients include commercial, institutional and landowner partners seeking cost savings and reliable energy assets. -Noteworthy for merging technical expertise with financial advisory to optimize ROI and cash flow for customers. -Operates across multiple U.S. regions with regional offices in California, Texas, Colorado, and headquarters in Pennsylvania.

Sector Specialisms