Technical Support Engineer - Field Based H/F/X

Overview

Field Technical Support Engineer delivering on‑site service & phone support for electrical products.

Key Responsibilities

• technical support
• sales support
• on‑site service
• equipment installation
• testing
• product specs

Tasks

-Provide nationwide telephone-based technical support, ensuring a high-quality customer experience when not deployed in the field -Act as a technical expert during sales visits, providing support to the sales team and building trust with customers -Deliver on-site services, including equipment erection, testing, modifications, and rectification work -Assist sales teams and customers by supplying accurate technical specifications and guidance on product selection

Requirements

• customer focus
• communication
• cityguilds
• hnc
• cscs card
• site experience

What You Bring

-Customer driven and great communication skills -City & Guilds / HNC or other relevant Electrical experience -Relevant CSCS Card to enable working on our equipment at sites -Experienced in working in a site environment

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Benefits

-Personalized onboarding experience program designed to make your first days smooth -You will be invited for a first interview with the hiring manager & the recruiter -Internal career opportunities, over 25% of our recruitments are through internal mobility -Opportunities to learn and grow through Hager Group's awarded Hi University.

About Hager Uk

-Transforming a former concrete works into a manufacturing hub. -Operates under the global Hager Group, contributing through mass and bespoke solutions. -It invests heavily in lean manufacturing with advanced equipment. -Services include residential refurbishments, commercial buildings, hotels, and industrial installations. -Site director plays for a disabled-welfare football team, reflecting community spirit.

Sector Specialisms

Interview Process

-once your cv has been selected, you will be contacted by a recruiter for an initial phone exchange. -you will be invited for a first interview with the hiring manager & the recruiter. -a second interview will be organized with the n+2 & the hr manager.