Field Technician

Overview

Measure and service windows/doors at customer homes, ensuring specs and customer satisfaction.

Key Responsibilities

• measurements
• site visits
• inventory management
• order processing
• change orders
• customer review

Tasks

Integral to our post-sale process and our customers’ satisfaction, Window Nation’s Field Technician provides accurate project measurements and completes services to the relevant stakeholders. -Support pricing process by providing accurate measurements and assessments for labor/materials -Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions -Visit residential customer sites to measure each window, door, sliding glass door opening as needed -Maintain service parts inventory and equipment -Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements -Review installation project/process with customers -Fulfill service appointment specifications -Complete service assessments; identify needed services, materials, and labor to relevant stakeholders -Maintaining a driving record that meets company’s insurance standards -Execute change order specifications

Requirements

• driver’s license
• high school
• crm
• ms office
• epa certified
• installation

What You Bring

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship. -Maintain proficiency to do all tasks of the position. -Valid Driver’s License -High School Diploma, GED, or equivalent -Maintain a substantive knowledge of product, install techniques, and construction basics -Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems) -Customer-centric mindset -Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques. -Capability to navigate various applications on an iPad -2+ years professional experience measuring replacement windows -Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred -Knowledge of local permit/license/historical/HOA requirements -Ability to use an extension ladder in a safe manner to measure windows and perform services -2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects -Superior time and project management skills -Must be able to pass EPA certification and follow EPA Regulations

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About Window Nation

-Catering to both residential and commercial properties with high-quality, energy-efficient windows and doors. -Specializing in custom window and door installations that focus on enhancing homes with energy-saving solutions. -Offering exceptional customer service, installation, and product warranties. -Providing a wide range of product options, from vinyl windows to sliding glass doors, to meet various aesthetic and functional needs. -Notable for offering a seamless customer experience from the first consultation to installation and beyond. -Continuously expanding its market reach by acquiring other window companies.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship; candidates must be authorized to work in the us permanently.