Maintenance Supervisor - Grandview

Description

• Adhere to and enforce all requirements of the O & M manual including lock out/tag out and mold, moisture control and clean up procedures.
• Promptly and professionally respond to after-hours emergency calls. Create, update, and enforce the community’s on-call schedule for all after-hours emergency response.
• Maintain the administration of all maintenance related functions including tracking of inventory, data entry, and maintaining safety records within Company software. Ensure documentation is completed in a timely manner including maintaining safety data sheets (SDS).
• Participate in the success of resident events, community programing and local/non-profit programs as assigned.
• Maintain and promote a reputation of excellence. Continuously work to improve community and company reputation scores.
• Manage all supplemental landscape maintenance including pressure washing, irrigation system repairs, and watering of lawn/landscape areas so that common areas are properly maintained.
• Lead, direct and supervise maintenance employees assigned to the community. Provide employees with regular performance feedback and take timely action of misconduct by effectively working with your supervisor and Human Resources.
• Responsible to secure and for the timely maintenance of all Company equipment entrusted to the employee’s care, including golf carts and work vehicles.
• Manage and thoroughly complete work orders within the expected timeframe according to Company policy and standards.
• Follow up on unresolved customer service issues to ensure resolution and resident satisfaction.
• Implement new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software.
• Oversee and maintain the physical condition and general upkeep of the community following Company operating and safety standards.
• Manage all aspects of the community’s physical upkeep including community grounds, pool and spa, common areas, lighting, trash compactor, pet stations, building exteriors, railings and stairs, controlled access buildings, and amenities to keep areas clean, operational, and safe for all residents and guests.
• Oversee contractors when professional services and repairs are necessary.
• Schedule and perform regular inspections of the community, including pre move-out inspections, move-out inspections, and preventative maintenance inspections (PMIs).
• Ensure all workshops and utility rooms are clean, orderly, and safe. Adhere to all Company safety and OSHA requirements.
• Schedule or perform proper testing and maintenance of community systems including pumps, boilers, fire control systems, elevators, backup generators, smoke and carbon monoxide detector systems, etc.
• Manage and complete all make-ready apartment homes including painting, flooring, cleaning, rekeying, and general repairs, according to Company unit turn policies and standards. Schedule all contracted work required with Company approved vendors and update make-ready statuses and dates. Adjusting heat and properly secure doors and windows in all vacant apartment homes.
• Successfully interview, hire, train and retain employees. Work effectively with Human Resources to recruit and onboard new employees.
• Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
• Uphold and enforce proper security practices including appropriate key control procedures.
• Maintain appropriate quantities of equipment and supplies within budget restraints. Promptly place regular supply orders with approved vendors.
• Work collaboratively and respectfully with peers, other team members and departments.
• Remove snow and ice when and where applicable during inclement weather.
• Manage cleaning and trashing out vacated apartment homes, including physical evictions. Properly document all abandoned belongings and storage/disposal according to Company policy.
• Inform appropriate supervisor(s) of any observed or potentially hazardous situations for residents, team members, and guests, including all injuries/incidents.

Requirements

• Prefer relevant professional certifications such as CPO and CAMT.
• Must be 18 years of age or older.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook) and property management software, preferably Yardi.
• Excellent written and verbal communication skills.
• Experience successfully leading a team with the ability to source, interview and manage employee performance.
• High level of competency and efficiency in all aspects of maintenance operations including electrical, plumbing, pool maintenance, appliance repair, carpentry, and painting.
• Ability to provide exceptional customer service to address the needs of residents in a friendly and professional manner.
• Minimum 3 years of related maintenance experience, preferably at a supervisory level.
• High school education or equivalent required.
• Valid driver's license required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.
• Successful completion of background check and drug screen required.

Benefits

• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 30% housing discount consideration.
• Up to 12 paid holidays each year.
• Over 90% company paid medical benefits for employee coverage.
• 3 weeks of paid time off each year.
• 100% company paid dental and vision benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Company-sponsored industry training and certifications.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Employee assistance program (EAP) with 24/7 counseling services.
• Healthcare and dependent care flexible spending accounts.

Training + Development

Interview process

Visa Sponsorship

Security clearance