Customer Service Assistant - Christmas Temp

Overview

Provide high‑quality customer service at Festival Place info desk and promote centre offers.

Key Responsibilities

• event support
• gift card sales
• radio communication
• customer service
• car park assistance
• feedback reporting

Tasks

-Assist the Marketing and Duty Teams with special events and promotions as required -To promote and sell Festival Place Shopping Centre gift cards -To communicate with your colleagues by radio in a calm and precise manner -To ensure all customer requests are dealt with efficiently and effectively -To promote use of the Shopping Centre Hozah Car Park and provide assistance for customer Autopay sign ups -Highlight any common issues being experienced by customers -Champion customer service by providing high quality information and assistance, including town centre information as required -Assist in the day to day operation of the Information Desk, ensuring that excellent standards of customer service and care are given at all times -Deliver customer feedback and response to the Operations Manager -To assist customers with directions and retailer information, including special offers

Requirements

• enthusiasm
• communication
• initiative
• health & safety
• customer focus
• festival place

What You Bring

-Excellent energy and enthusiasm -Clear, strong and confident communication skills -Ability to engage with customers and use initiative -Clear understanding of Health & Safety practices -Customer focused with the ability to build positive relationships -A strong knowledge of the Festival Place Shopping Centre

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