Construction Customer Success Manager

Overview

Manage customer accounts, drive software adoption, and ensure success for construction SaaS.

Key Responsibilities

• salesforce
• account management
• issue tracking
• workflow consulting
• knowledge base
• product training

Tasks

-Record and manage all customer activities in Salesforce -Manage a portfolio of customer accounts -Work closely with the Development Team to identify and communicate product issues and development requests -Provide consultative feedback to improve customer workflows -Contribute to product knowledge base & video library -Perform ongoing assessment & outreach to ensure customer success -Conduct online product trainings via Zoom -Become a JobTread product expert and quickly learn ongoing product updates

Requirements

• salesforce
• slack
• customer success
• construction
• bachelor's
• multitasking

What You Bring

-Experience with productivity tools like Salesforce, Slack, etc also a plus -Organized, thorough, efficient, and complete tasks appropriately in a timely manner -1-2+ years of customer success or account management experience at a SaaS or software company preferred -Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver -Electronic standing/sitting desks with top-of-the-line secondary monitors. -Strong attention to detail, positive attitude, and a clear communicator -Prior work experience or knowledge of the construction industry or construction management software is a MUST -Ability to manage multiple projects simultaneously -Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between -Bachelors Degree or equivalent experience preferred

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Benefits

-Work every day with successful, smart, and highly motivated people. -Flexible schedule. -Weekly Team Lunch, Happy Hours, and other team events. -Paid training -Casual dress code. -Upward career mobility at a high-growth startup. -Travel reimbursement -Creative and entrepreneurial working environment -Dental, health, and vision insurance -Base pay is $80-100k + $15k bonus -Opportunity to become an innovator and solve real-world problems for construction. -Vacation and other Paid Time Off -Can be flexible with after-hours work on occasion for specific customer needs

About Jobtread Software

-JobTread began with a mission to simplify construction project management. -The company delivers cloud-based software tailored to the unique needs of construction professionals. -It streamlines project tracking, financial management, and client communication in real-time. -Their platform provides tools for everything from estimating costs to tracking progress and managing change orders. -With a focus on user-friendliness, JobTread helps contractors stay organized and profitable. -Typical projects include residential builds, commercial developments, and specialized contracting work. -JobTread's software offers powerful integrations with accounting platforms, making financial oversight seamless. -The company continues to innovate, helping construction businesses scale operations with minimal overhead.

Sector Specialisms