Account Manager - Ruskin (Grandview)

Overview

Manage client accounts, ensure satisfaction, drive growth, handle issues, coordinate deliveries.

Key Responsibilities

• account planning
• product delivery
• risk management
• issue troubleshooting
• client liaison
• order management

Tasks

Develop and implement strategic account plans aligned with client goals and company capabilities Partner with cross-functional teams to ensure accurate and timely product delivery Collaborate with internal teams to identify and resolve risks throughout the order lifecycle Troubleshoot customer issues quickly to minimize disruption and maintain satisfaction Serve as the primary liaison and account owner between Ruskin and assigned clients Collect and share customer feedback to support continuous improvement Build and maintain strong relationships with account stakeholders to ensure retention and loyalty Monitor account performance metrics weekly and drive improvements to exceed client expectations Facilitate order management processes from quote to post-sale support Monitor accounts daily to identify risks and drive proactive communication Follow pricing schedules and discount policies to ensure profitability and market competitiveness -Develop and implement strategic account plans aligned with client goals and company capabilities -Partner with cross-functional teams to ensure accurate and timely product delivery -Collaborate with internal teams to identify and resolve risks throughout the order lifecycle -Troubleshoot customer issues quickly to minimize disruption and maintain satisfaction -Serve as the primary liaison and account owner between Ruskin and assigned clients -Collect and share customer feedback to support continuous improvement -Build and maintain strong relationships with account stakeholders to ensure retention and loyalty -Monitor account performance metrics weekly and drive improvements to exceed client expectations -Facilitate order management processes from quote to post-sale support -Monitor accounts daily to identify risks and drive proactive communication -Follow pricing schedules and discount policies to ensure profitability and market competitiveness

Requirements

• ms office
• power bi
• crm
• business degree
• 5+ years
• customer service

What You Bring

2+ years in customer service, account management, or sales roles Strong communication skills with attention to detail and follow-through Demonstrated emotional intelligence and flexibility across multiple projects Experience supporting manufactured products in the commercial building market Four-year business degree or equivalent combination of education and customer-facing experience Proficiency in MS Office, Power BI, and CRM software 5+ years in customer-facing customer service roles in lieu of Degree Ability to read and interpret technical manuals, code regulations, and agency standards Proficiency in interpreting customer requests and business documents -Strong communication skills with attention to detail and follow-through -Demonstrated emotional intelligence and flexibility across multiple projects -2+ years in customer service, account management, or sales roles 5+ years in customer-facing customer service roles in lieu of Degree -Experience supporting manufactured products in the commercial building market -Four-year business degree or equivalent combination of education and customer-facing experience -Proficiency in MS Office, Power BI, and CRM software -5+ years in customer-facing customer service roles in lieu of Degree -Ability to read and interpret technical manuals, code regulations, and agency standards -Proficiency in interpreting customer requests and business documents

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Benefits

The work environment is primarily in a professional office setting with standard office equipment and a climate-controlled atmosphere designed for productivity. There may be occasional opportunities to visit a lab or plant for meetings or collaboration. Reasonable accommodations may be made for individuals with disabilities.

About Air Distribution Technologies, Inc.

-It brings to market a comprehensive lineup of ventilation and air‑movement solutions under legacy brands like Ruskin, Titus, Krueger, PennBarry and Tuttle & Bailey. -Manufacturing spans multiple continents—from the U.S. and Mexico to India, Thailand and the UAE—ensuring global project reach. -Focused on buildings and industrial spaces, ADT delivers bespoke grilles, diffusers, dampers, terminal units, filters and fans. -Typical projects include major commercial and industrial construction builds, serving both non‑residential and residential channels. -Operating independently enables faster innovation and tighter customer focus post‑Truelink deal. -Financially backed by private‑equity growth capital, the company is investing in new product lines and operational scale‑up.

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