Experience Manager

Overview

Manage daily operations, marketing, and programming of amenity spaces to enhance tenant experience.

Key Responsibilities

• email marketing
• social media
• budget management
• event planning
• amenity operations
• vendor management

Tasks

The Experience Manager is an onsite full-time, hospitality-driven professional responsible for managing the daily operations, marketing, and activation of amenity spaces across a campus of office and retail. This individual serves as the face of the property experience—creating a warm, engaging, and high-touch environment that enhances tenant satisfaction, strengthens community, and supports leasing and marketing objectives. -Manage all marketing and communication initiatives for tenant engagement and amenity promotion. -Design and distribute printed and digital collateral (flyers, posters, digital screens, etc.). -Operate within an “all-hands-on-deck” culture—partnering with security, janitorial, and engineering teams to ensure readiness and issue resolution. -Serve as an onsite brand ambassador, embodying hospitality, professionalism, and property pride. -Create and manage email marketing campaigns to drive awareness and participation. -Support leasing and marketing tours by preparing amenity spaces, greeting guests, and showcasing the property experience. -Develop materials to increase tenant awareness of engagement channels and upcoming events. -Manage COIs, dock scheduling, visitor registration, and vendor contracts. -Launch and maintain social media accounts highlighting property programming, amenities, and lifestyle experiences. -Provide operational and administrative support as needed to ensure a seamless tenant and visitor experience. -Collaborate closely with property management and leasing teams to align engagement with building strategy and community goals. -Manage amenity space reservations, contracts, waivers, and payment processing. -Recommend new tools or platforms to enhance communication and visibility. -Activate amenity areas through creative programming and daily engagement to drive tenant foot traffic. -Manage and track the tenant engagement budget. -Develop and present creative ideas for events, activations, and seasonal programs. -Coordinate with building management, janitorial, security, and dock teams to ensure seamless property operations. -Oversee daily operations of all amenity spaces, ensuring they are clean, well-presented, and ready for tenant use. -Develop and maintain marketing materials promoting amenities, services, and usage guidelines. -Plan and execute tenant events including vendor coordination, décor, logistics, and day-of support.

Requirements

• communication
• event management
• marketing
• microsoft office
• hospitality
• 5+ years

What You Bring

Through our innovative cultural programming and astute operational expertise, we manage and activate high-performance spaces infused with bold style, setting trends ahead of the curve. -Strong communication, organization, and multitasking skills. -5+ years of hospitality, event management, or tenant experience management in luxury, commercial real estate, or hotel settings. -Experience in event planning, marketing, or brand activation preferred. -Proficiency with Microsoft Office Suite and social media platforms (Instagram, Canva, Mailchimp, etc.).

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Benefits

Salary Range: $75,000-$80,000 annually, depending on experience and qualifications -Traditional Concierge Services: local recommendations, reservations, and tenant support. -Fitness Center: class scheduling, wellness service coordination, and membership support.

About the experience group

Nope

Sector Specialisms