Night Auditor | Full Time | Hyatt Place | Fort Myers, FL

Overview

Front desk night auditor handling guest services and daily reporting.

Key Responsibilities

• guest registration
• upselling
• safety monitoring
• account management
• operations reporting
• guest service

Tasks

-Registers and processes guests upon arrival and departure -Uses appropriate selling techniques to maximize revenue and occupancy -Maintains clean and professional appearance of public areas and hotel office -Assists in monitoring and upholding procedures for the safety of guests and hotel team members -Complies with the hotel's standard operating procedures and policies -Delivers amenities and general assistance to guests as requested -Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly -Ensures all guest accounts are complete and accurate -Conduct work-related functions in a professional manner -Completes daily management operations reports -Attentively listens to guests and anticipates any additional needs or concerns -Assists team members and other departments as needed to contribute to operational efficiency

Requirements

• telephone courtesy
• professionalism
• organizational skills
• detail orientation
• interpersonal skills
• communication

What You Bring

-Demonstrates telephone courtesy and professionalism -Strong organizational skills and attention to detail -Demonstrates a working knowledge of all services and facilities of the hotel and local area -Strong interpersonal and communication skills -Ability to handle stressful situations with poise and professionalism

People Also Searched For

About Oci Hospitality

-Founded with a passion for delivering exceptional hospitality experiences, OCI Hospitality has grown into a trusted leader in the sector. -Specializes in the development, management, and operation of both residential and commercial properties, particularly in hospitality. -With a focus on long-term partnerships, OCI Hospitality is known for its innovative approach to managing properties and creating value. -Has a history of transforming underperforming properties into successful, thriving venues, driving profitability through strategic improvements. -Typical projects range from luxury hotels to high-end residential complexes, with an emphasis on sustainability and high-quality service. -OCI Hospitality stands out for its ability to seamlessly blend operations across multiple hospitality niches, creating versatile and adaptable spaces.

Sector Specialisms