Deputy Manager- OTC Collection

Overview

Manage debt collection, negotiate settlements, and coordinate legal actions.

Key Responsibilities

• debt strategies
• database search
• legal coordination
• payment negotiation
• record keeping
• compliance

Tasks

-Developing debt collection strategies and plans. -Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department on highly delinquent accounts. -Support legal affidavits, formalizing payment plans, coordinate with legal or third party agencies on AEE (all effort exhausted cases) -Preventing repeated payment delinquency by negotiating manageable debt payments. -Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks web portals like D&B , Equifax etc. -Adhering to the FDCPA throughout the debt collection process. -Contacting debtors by telephone to enact and negotiate debt recovery. -Keeping copies and electronic records of all communications, payment plans agreed to, and amounts paid. -Initiating legal and repossession proceedings if debt recovery fails. -Supply communication proofs, contracts etc. as in when needed for court proceedings. -Negotiating settlements to receive payment on a certain percentage of the debt.

Requirements

• sap
• oracle
• jd edwards
• getpaid
• fdcpa
• debt certification

What You Bring

-Experience in tracking down defaulters by searching publicly available databases and records. -Exposure to various ERP’s like SAP , Oracle , BAAN , JD Edwards and collections tools like getpaid. -A minimum of 2 years’ experience in third party collections. -Ability to collaborate on debt collection efforts with other departments and institutions. -In-depth knowledge of the FDCPA and professional codes of conduct. -Experience in developing and enacting debt recovery plans and strategies to prevent losses. -Exceptional reconciliation skills -Previous late stage debt collection experience will be advantageous. -Exceptional ability to communicate with debtors to negotiate debt payment plans. -Debt collection certification or training preferred. -Exceptional recordkeeping and interpersonal skills.

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About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms