Performance and Insights Analyst

Overview

Analyze performance data, identify issues, and deliver insights to improve operations.

Key Responsibilities

• data analysis
• root cause
• reporting
• insights
• customer journey
• stakeholder review

Tasks

Join our Planning and Performance Team as a Performance & Insight Analyst, and you'll partner with operational teams to deliver performance reports and analysis that drive better decision-making. You'll manage a robust suite of reporting and actionable insights spanning from Leadership to mini business team level. -Work collaboratively across Planning, Performance, and Operational Teams, promoting a high-performance and continuous improvement culture. -Present complex data and insights in a clear, compelling way to influence performance and customer strategy. -Conduct root cause and deep-dive analysis across performance metrics to identify trends, issues, and improvement opportunities. -Analyse customer journeys to identify pain points and provide data-driven recommendations for improvement. -Validate findings with stakeholders, agree corrective actions, and track progress to resolution. -Produce insightful reports, commentary, and historical analysis to support informed decision-making by leaders. -Collaborate with Learning & Development to identify and address training or coaching needs arising from performance insights.

Requirements

• tableau
• sql
• databricks
• energy
• problem solving
• stakeholder

What You Bring

This is a great opportunity to further develop your analytical skills, working across multiple operational areas to enhance service delivery. You’ll be confident handling complex datasets from various sources and translating analysis into clear, impactful insights for stakeholders. We’re looking for someone who thrives in a fast-paced, empowered environment and is passionate about driving performance and business value. -Strong analytical mindset with excellent problem-solving and communication skills. -Proven experience in operational performance management, process improvement, and data analysis. -A self-starter with the ability to prioritise effectively, identify trends and challenges, and respond positively to change. -For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider. -Proficient in data analysis tools such as Tableau, SQL, advanced spreadsheets, or speech analytics platforms. -Experience of using Databricks -Skilled at managing stakeholder relationships and influencing outcomes through data-driven insight. -Diagnose causes of performance drops or stagnation and recommend or implement operational improvements. -Energy industry experience

People Also Searched For

Benefits

It would be great if you had This is a hybrid role, offering flexibility to work from home and on-site, with occasional travel required. -Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you. -Excellent parental leave allowance. -Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds. -Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings. -Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process. -Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone. -Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way. -Competitive salary.

About e.on next

Nope

Sector Specialisms

Security Clearance

-employment subject to a basic dbs check via a third‑party provider.