Senior Planner

Overview

Lead planning team to schedule and allocate repairs, manage resources and ensure service quality.

Key Responsibilities

• it systems
• mcm coordination
• team lead
• resource planning
• kpi management
• customer service

Tasks

-Ensure effective use of IT systems, including PDAs and subcontractor portals -Coordinate operatives and subcontractors using MCM to ensure timely, well-equipped job completion -Lead and manage a team of 5–6 administrators and planners -Identify and resolve operational issues in collaboration with the workstream manager -Provide training and support on system usage where needed -Ensure overdue tasks and performance indicators align with group standards -Monitor workload trends and adjust resources to cover absences and holidays -Achieve performance targets through efficient resource management -Oversee KPIs and maintain the MCM system -Attend meetings and training sessions as required -Support company policies and procedures, maintain assets, and cover for absent planners -Maintain a professional and customer-focused approach in all communications -Collaborate with all team members to deliver a high-quality service -Uphold health and safety standards and company appearance policies -Allocate work to subcontractors and order materials in line with procurement policies

Requirements

• it skills
• scheduling
• gcse
• customer-first
• fast-paced
• experience

What You Bring

-Experience in the above role with similar or the same duties -Experience scheduling and planning multi-trade repairs using an ICT appointing tool -Experience working in a fast-paced, pressurised environment -Strong IT skills with the ability to use job management and scheduling systems -A customer-first approach with the ability to handle challenging situations -GCSE (or equivalent) in English & Maths -Excellent time management, organisational, and communication skills -Knowledge of repairs and maintenance processes

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Benefits

-Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more -Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! -Leading pension scheme -Volunteering Leave Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment -25 days annual leave plus bank holidays

About Mears Group Plc

-Rapid growth through acquisitions and organic expansion. -Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services. -Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation. -Builds affordable homes, handles capital works, and offers full lifecycle facilities management. -Strategic acquisitions have shaped its full-service housing platform.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship is offered; candidates must have uk work entitlement.

Security Clearance

-applicants must undergo background, identity and security checks before start.