Warranty Parts Coordinator

Overview

Manage warranty parts orders, tracking, shipping, and tool calibration for field techs.

Key Responsibilities

• order entry
• dropship processing
• shipping tracking
• tool calibration
• record keeping
• process improvement

Tasks

Summary: The Warranty Parts Coordinator will be responsible for managing the processing of warranty parts. This role is crucial in ensuring timely order entry, tracking, and reporting for warranty parts. This role also involves managing tool calibration for field technicians. This position will report to PS Business Operations to support warranty and service. -Enter warranty parts orders into the system promptly after receiving approval from Technical Support. Ensure that all relevant information is accurately recorded. -Maintain accurate records of all warranty parts orders, shipping reports, and tool calibration logs. Ensure compliance with company procedures and relevant regulations. -Process dropship orders from vendors -Provide tracking information for warranty parts orders to relevant parties. Run daily shipping reports to verify that warranty parts are shipped on time and address any discrepancies. -Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction in warranty parts processing. -Maintain clear communication with customers regarding the status of their warranty parts orders. Address any inquiries or concerns related to shipping and order fulfillment. -Oversee the calibration of tools used by field technicians. Ensure that all tools are sent out to be calibrated and maintained per the calibration schedule according to company standards.

Requirements

• parts coordination
• teamwork
• detail oriented
• communication
• inventory software
• high school

What You Bring

-Proven experience in parts coordination, order processing, or a similar role, preferably within a manufacturing or service environment. -Ability to work independently as well as part of a team in a fast-paced environment. -Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously. -Excellent communication skills, both written and verbal, to effectively interact with customers and team members. -Identifying parts and understanding part descriptions. -Proficient in using inventory management software and Microsoft Office Suite (Excel, Word). -High school diploma: additional education in logistics, supply chain management, or a related field is a plus.

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About Stulz Usa

-Rooted in innovation, the US arm carries forward a legacy of precision climate control. -Locally engineered and built in Maryland, Tennessee, and Texas, projects range from single‑rack IT rooms to hyperscale data centres. -Specialisms include industrial machinery cooling, commercial HVAC systems, and mission‑critical data‑center environments. -US facilities prioritize responsiveness, custom design, and rapid delivery.

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