Technical Support Representative, X-Ray

Overview

Field service rep installing, troubleshooting, and maintaining X‑ray equipment in NB.

Key Responsibilities

• installation
• troubleshooting
• maintenance
• customer support
• revenue generation
• regulatory compliance

Tasks

Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 50 pounds. The Technical Service Representative will be responsible to support and service Computed Radiography Readers, Digital Radiography X-Ray Rooms, Digital X-Ray retrofit systems, radio fluoroscopy equipment, and other hospital equipment. This equipment can be located in Hospitals and/or Imaging Centers throughout New Brunswick. You will support our X-Ray Equipment Service business as a Technical Service Representative based in an assigned area within New Brunswick. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to regulatory requirements.

Requirements

• electronics
• networking
• 2+ yrs
• biomedical diploma
• microsoft office
• drivers license

What You Bring

Carestream will not consider candidates who require sponsorship for a work-authorized visa. Technical Service Representatives need to live within the territory or within a reasonable commuting distance to assigned territory. This position involves possible overnight travel and will be based in a home office. Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment -Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment. -2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment. -Ability to communicate, written and verbally, with various levels of employees and customers. -Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions. -Biomedical Engineering Technology Diploma or an Electronics Engineering Technician Diploma or equivalent combination of education and experience -Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products. -Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy.

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Benefits

A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.

About Carestream

-Delivers innovative solutions in medical imaging and healthcare IT. -Products and services help healthcare providers improve patient outcomes and streamline workflows. -Specializes in imaging systems, healthcare IT, and advanced diagnostic tools. -Pioneered digital X-ray, radiology information systems (RIS), and picture archiving systems (PACS). -Solutions are widely used in hospitals, imaging centers, and dental practices globally. -Offers both hardware and software, seamlessly integrating patient imaging and healthcare management. -Leads in providing diagnostic imaging tools that enhance early detection and diagnosis. -Focuses on healthcare data security, providing cloud-based solutions for efficient patient management.

Sector Specialisms

Visa Sponsorship

-no sponsorship; candidates must already have work authorization.