Insurance Claims Specialist

Description

• Maintain incident records in Insurance Team’s document management system.
• Manage the Fleet Risk Index scores for authorized drivers, ensuring its accurate and up to date based on incidents and MVRs
• Ensure authorized driver list is kept current
• Report, with all appropriate documents and information, all claims for DPR (and DPR related entities) to all potentially triggered insurance policies for various types of programs (traditional, CCIP, OCIP), including analyzing contractual risk transfer opportunities.
• When required, notify the applicable State’s Department of Motor Vehicles office of motor vehicle accidents by preparing and mailing the specific State form.
• Input and/or review all incidents reported in DPR’s RMIS system.
• Ensure all necessary information is compiled to properly manage the claims, including working with the internal teams to identify culpable parties, potential risk transfer to the culpable trade partner, if applicable, collecting documents such as incident reports, root cause analyses, if any, and vehicle lease or rental agreements.
• Act as a liaison between our carriers, auto repair shops, Operations, Fleet and EHS teams related to claim progress, strategy, expenses and settlement.
• Provide in-network aluminum certified repair shop information to drivers following an incident.
• Liaison with Operations, Fleet and EHS teams on new incident reporting processes, as needed.
• Manage all auto and low severity property damage claims, as assigned, in the DPR RMIS system for DPR (and DPR related entities), including ensuring that all information is kept up to date.
• Assign training to authorized drivers based on MVA incidents, MVRs and citations, as well as managing completion of the training
• Liaison with internal HR, Fleet, EHS and Business Unit Leaders, where appropriate, on suspending vehicle usage permissions
• Responsible for working with internal teams on implementing appropriate updates to the Fleet Vehicle Safety & Operations Policy
• Work with Insurance Controller on auto program claim reports
• Liaison with the carriers in evaluating whether claims reported directly to the carriers are appropriate.
• Assess potential risk transfer opportunities and ensure additional insured tenders or deductible responsibility letters are sent, where applicable.

Requirements

• Strong writing and communication skills
• Detail Oriented
• A minimum of five years relevant insurance industry experience
• Previous experience in auto claims management highly desired
• Basic working knowledge in all of the following coverages/programs: auto insurance, commercial general liability, property insurance, and controlled insurance programs.
• Ability to mentor and inspire others
• Strategic thinking
• Highly organized and responsive – ability to meet deadlines
• Initial processing of first and third-party auto and low severity property damage incidents involving DPR (and DPR related entities), including but not limited to:

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance