Regional Manager Customer Operations - HR Services

Overview

Lead regional HR service delivery, transformation & compliance for Siemens

Key Responsibilities

• team management
• service delivery
• compliance
• sla monitoring
• payroll
• customer engagement

Tasks

-Foster a culture of accountability, collaboration, and continuous learning -Manage virtual teams and foster a culture of collaboration, innovation, and continuous improvement. -Foster a high-performance culture aligned with organizational values. -Track customer satisfaction scores and feedback. -Be responsible for employee engagement and team development outcomes. -Drive transformation initiatives aligned with the GBS H2R roadmap and regional priorities. -Foster a high-performance culture and ensure alignment with organizational values and goals. -Promote employee engagement and well-being -Oversee compliance audit processes and risk mitigation strategies. -Develop and implement a customer-specific service delivery model in alignment with global standards. -Lead effectively in matrixed environments without direct reporting lines. -Monitor SLA adherence and service quality metrics. -Lead effectively in matrixed environments. -Conduct regular performance reviews and support career development -Lead, coach, and develop a high-performing payroll team across regions -Lead customer service review meetings, handle partner concerns, and ensure service excellence. -Collaborate with the H2R Customer Relationship organization to identify needs and explore business expansion potential. -Ensure compliance with regional labor laws, data privacy regulations, and internal policies. -Represent the region in global governance forums and contribute to strategic decision-making. -Contribute to the development and execution of regional HR strategy. -Lead end-to-end HR service delivery across all HR services including HR Administration, Travel & Expense, Onboarding, AskHR, and ORS. -Benchmark procedures and lead continuous improvement initiatives to enhance service delivery and employee experience.

Requirements

• 15+ years
• problem solving
• leadership
• cross-functional
• change
• interpersonal

What You Bring

-15+yrs of Experience. -Must be deadline focused, organized and exhibit problem-solving skills. -Demonstrate strong leadership in managing cross-functional teams and leading change. -Demonstrate strong leadership in managing cross-functional teams, leading change, and developing talent. -Strong interpersonal skills and the ability to communicate at all levels of the organization.

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About Siemens

-The company drives progress with solutions in electrification, automation, and digitalization across industries. -With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure. -Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility. -Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles. -It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors. -Transforming how industries use digital technology to optimize operations and tackle global challenges.

Sector Specialisms