Account Manager

Overview

Primary liaison managing quotes, submittals, and order fulfillment for customers

Key Responsibilities

• quote preparation
• submittal management
• pipeline tracking
• order fulfillment
• customer liaison
• engineering revisions

Tasks

The purpose of the Account Manager role at Armorock is to serve as the primary liaison between customers and internal departments, ensuring a seamless, accurate, and timely experience throughout the sales and order lifecycle. This role is critical in identifying project opportunities, delivering tailored quoting solutions, managing submittals and releases, and upholding Armorock’s commitment to exceptional service and communication. Through deep product knowledge, process ownership, and cross-functional collaboration, the Account Manager plays a key role in driving customer satisfaction and long-term business growth. -Support Sales Managers during trade shows, job site visits, and customer visits (secondary to core responsibilities). -Provide project manager introductions and ongoing updates. -Coordinate internally to ensure timely order fulfillment and send release confirmations. -Prepare and issue accurate quotes using internal platforms with urgency and prioritization. -Manage quote-to-release transitions, verifying documentation such as POs, job codes, and drawings. -Manage opportunity pipeline with real-time status updates, task pipeline, and next steps. -Log all critical daily activities including key conversations, tasks, and account interactions. -Monitor and track Capital Improvement Projects (CIPs) for early-stage opportunities. -Interface with contractors, municipalities, and engineers to understand project requirements. -Proactively communicate submittal status and changes to customers. -Evaluate developer-driven projects and private sector demand to uncover new prospects. -Prepare and distribute complete submittal packages with all required documentation. -Conduct Insight platform searches to identify viable public and private leads. -Maintain detailed account pages for Municipalities, Water Authorities, Engineering Firms, and Contractors, listing key personnel. -Maintain ongoing verbal communication with Project Managers regarding project releases and updates. -Manage revisions, engineering calculations, and redlines as needed. -Provide weekly feedback to Sales Managers to enhance customer service. -Collaborate with estimating and project management teams to confirm feasibility. -Deliver quarterly updates to Armorock management identifying areas for improvement in customer experience. -Participate in at least one Operations Daily Huddle per week for production awareness.

Requirements

• autocad
• excel
• astm
• analytical
• self‑starter
• communication

What You Bring

-Proficient in reading and interpreting engineering drawings and specifications. -Strong analytical and critical thinking skills. -Knowledge of ASTM standards and specifications related to wastewater structures (preferred). -Self-starter who can manage multiple projects simultaneously with a high level of organization. -Detail-oriented and process-driven. -Excellent verbal and written communication, with strong negotiation abilities. -Familiarity with AutoCAD or similar design software (a plus). -High competency with Microsoft Excel, Google Suite, and CRM systems.

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About Armorock Polymer Concrete

-A leader in advanced polymer concrete technology, delivering innovative and durable solutions. -Focus on durability with products designed for tough industrial and infrastructure applications. -Founded with a vision to revolutionize concrete solutions, has grown to become an industry leader. -Products used in various projects, including industrial facilities and marine environments. -Concrete technology ideal for extreme environments, ensuring longevity and performance. -Notable projects include water treatment plants, transportation infrastructure, and marine infrastructure. -Approach integrates cutting-edge materials science with years of experience for tailored solutions. -Known for high-performance standards and exceptional project delivery.

Sector Specialisms