Field Ops Training Coordinator

Overview

Design and manage virtual field technician training programs for field and care teams.

Key Responsibilities

• program liaison
• curriculum design
• metrics tracking
• project management
• documentation
• feedback review

Tasks

-Serve as the key liaison between Field Ops Training and Care Training for the VFT Flex Program -Partner with the Care Training VFT Trainer to ensure content reflects current tools, systems, and workflows -Track program success through cohort performance, retention, and post-training metrics -Align VFT Flex training with Field new hire and uptraining experiences to ensure consistency -Collect feedback and facilitate quarterly reviews to continuously improve training delivery and content -Provide facilitation support during pilot cohorts or peak need, or with other Field Training Programs as needed -Project manage cohort schedules, enrollment, and coordination between Field and Care teams -Create and maintain documentation, job aids, SOPs, and LMS content -Design, maintain, and iterate the VFT Flex training curriculum, resources, and learning paths

Requirements

• 2+ years
• lms
• project tracking
• data‑minded
• field support
• fast‑paced

What You Bring

-Comfortable working in a fast-paced, dynamic environment with shifting priorities -High desire for feedback and ability to implement feedback -Strong organization and communication skills; able to synthesize input from multiple teams -2+ years experience in training program design, project management, or enablement -Field or customer support background preferred -Experience using LMS platforms, project tracking tools, and training documentation systems -Experience with Vivint Field Pros, Field Support teams, and the Sales and Install Process -Data-minded approach to evaluating performance and iterating content -Experience supporting field teams, remote learning programs, or cross-functional initiatives -Proven experience synthesizing learning to prioritize simplified learning and retention, focusing on the most important skills and takeaways

People Also Searched For

About Nrg Energy

-Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage. -Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint. -Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration. -Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments. -Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.

Sector Specialisms