Customer Solutions Leader- Water Treatment

Overview

Lead client solutions design & delivery for municipal water contracts

Key Responsibilities

• mentoring
• offer development
• technology integration
• client advisory
• roadmap planning
• trend monitoring

Tasks

-Mentor and support business developers in incorporating solutions into sales engagements. -Partner with Technical Solutions colleagues to ensure offers are comprehensive, executable, and competitive. -Support proposal teams and client meetings by articulating the value story and positioning Veolia as a partner of choice. -Contribute to Veolia's growth machine by continuously refining and standardizing offers for scalability. -Collaborate with business developers to shape client-centric solutions that align with Veolia's Professional Operations value proposition. -Identify opportunities to incorporate new technologies, business models, and operational innovations into client offers. -Maintain awareness of industry trends, competitor positioning, and emerging client needs. -Act as a trusted advisor to municipal clients, uncovering operational, financial, and strategic needs through dialogue and field engagement. -Translate client needs into structured, market-ready offers with clear scope, KPIs, resourcing, and business models. -Lead the development of tailored solution roadmaps, painting the partnership journey for clients over time. -Share best practices and contribute to building an offer library for MWCO.

Requirements

• strategic thinker
• 8-12 years
• engineering degree
• water/wastewater
• operator certification
• client-facing

What You Bring

-Strategic thinker with the ability to connect big-picture vision to actionable plans. -Minimum 8-12 years of experience in municipal utility operations, consulting, or water/wastewater services. -Strong business acumen including financial literacy, strategic thinking, structured problem-solving, and experience with developing business cases and KPIs. -Proven ability to structure and package differentiating service offerings for clients. -Prior client-facing experience in technical solutions, technical business consulting, or strategic advisory roles. -Track record of successfully developing and delivering client solutions in a technical services or infrastructure context. -Strong presentation and storytelling skills to paint compelling solution narratives. -Collaborative and influential, comfortable working across technical, commercial, and client-facing teams. -Bachelor's and/or advanced degree in Engineering (civil, mechanical, environmental, or process), Environmental Science, Business Administration or related field required. -Consultative, client-centered communication: active listening, translating needs into solutions. -Engineering and/or Operator Certification or other equivalent confirmation of technical qualifications is highly valued. -Strong technical background in water/wastewater operations, asset management, or municipal utility consulting. -Valid Driver's license and safe driving record.

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About Veolia North America

-Focuses on water, waste, and energy management through sustainable solutions. -Serves a wide range of industries, from residential to industrial and infrastructure projects. -Offers services like wastewater treatment, water recycling, energy management, and waste disposal, tailored to customer needs. -Specializes in sectors such as energy, utilities, and water, helping clients minimize their environmental impact. -Manages large infrastructure projects, including eco-efficient systems for municipalities and industries. -Works on notable projects including energy-efficient systems for commercial buildings, waste-to-energy facilities, and water reclamation systems. -Operates across multiple regions, addressing major environmental challenges.

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