Customer Service Representative – Parental Leave Contract

Overview

Assist internal and external customers with enquiries, orders, and service requests.

Key Responsibilities

• order management
• data entry
• customer service
• reception duties
• sales support
• product knowledge

Tasks

-Assist customers with Service requests, Product Queries, Order Management and Job Scheduling for deliveries. -Ensure that the documentation of customer orders and requests are filed and kept orderly in accordance with company procedures. -Respond promptly and courteously to inbound calls and emails. -Perform accurate data entry for sales orders, credits, stock, and returns. -Provide exceptional service to both internal and external customers. -Assisting with reception duties such as maintaining a clean office, cleaning of kitchens and ensuring the work area and displays are consistently safe, tidy and presentable. -Support Sales Representatives as needed. -Represent Brickworks as a front-line representative, contributing to business development and growth. -Maintain up-to-date knowledge of Brickworks products and services.

Requirements

• microsoft office
• building knowledge
• communication
• time management
• attention to detail
• listening

What You Bring

-Computer literate and proficient in Microsoft office. -Strong knowledge of building industry and of building products (preferred). -Clear verbal and written communication skills. -Strong time management, administration and organisational skills. -Ability to work well under pressure and multi-task. -Excellent attention to detail and solid numeracy skills. -Strong listening skills. Able to be attentive to customer feedback.

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Benefits

-Family Support: Enjoy our company parental leave scheme. -Support: Access support programs for you and your family through our EAP provider. -Recognition: Celebrate success with Employee of the Year and Values Recognition Programs. -Growth: Ongoing education, training, and career progression opportunities for all employees. -Discounts: Product Discounts are provided for staff and family and friends of staff.

About Brickworks Building Products

-Has a rich history in the construction industry, dating back to the early 1900s. -Specializes in manufacturing and supplying high-quality building products such as bricks, masonry, and concrete solutions. -Products are renowned for their durability and aesthetic appeal, making them a popular choice for residential and commercial projects. -Has grown to become a major player in the building materials sector, with a strong presence across Australia. -Has expanded its product portfolio to include a range of innovative and sustainable solutions for modern construction needs. -Commits to quality and craftsmanship, ensuring that each product meets the highest industry standards. -Typical projects include large-scale residential developments, commercial buildings, and iconic architectural works. -Stands out for its ability to blend traditional manufacturing techniques with cutting-edge technology, offering versatile and sustainable building solutions.

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