Debt Team Leader

Overview

Lead and develop a debt team to support energy customers in financial difficulty.

Key Responsibilities

• team coordination
• issue resolution
• leadership
• coaching
• stakeholder management
• culture development

Tasks

-Co-ordinate activities and information between departments, working in a collaborative manner -Investigate and resolve all escalated queries/complaints -Provide leadership by identifying teams goals and evaluating progress -Motivate, coach and develop high performing teams in accordance with company values and procedures -Ensure internal and external business relationships are developed and maintained -Foster an environment which inspires achievement and development for both the team and individuals, in a growth-mindset environment

Requirements

• team player
• decision-making
• analytical
• excel
• supervisory
• communicator

What You Bring

-Team player – you enjoy working closely with a motivated team to help them develop -Sharp – effective decision-making skills to direct the team and workload -Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and PowerPoint -Experienced – you’ve worked in a supervisory role managing a diverse team and in a debt team/ energy industry (desirable) -Great communicator – exceptional communication and interpersonal skills

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Benefits

Compensation: £28,000 - £32,000 / year -Flexible – you’re a strong team player who can adapt as the role and business develops -New modern facilities -Refer a friend payment -Day off on your birthday -Appointment allowance -24 days annual leave + bank holidays -Company sick pay (subject to length of service) -3 days additional annual leave if you get married/civil partnership etc. -Holiday buy – up to 5 additional days -Annual salary review -Death in service and critical illness cover -Learning and development opportunities -Long service recognition -Employee Assistance Programme -Enhanced paternity, maternity and adoption policies

About Yu Energy

-Launched as a tailored business energy firm, founded on care-home experience and frustration with poor service quality. -Acquired Bristol Energy’s commercial customers in 2020 and Bilpower’s last-resort customers in 2021, driving rapid growth. -Distinctive green plans offer 100% renewable electricity and carbon-neutral gas, with savings incentives for multi-utility switchers. -Unique projects range from SME office setups to large-scale installations like Trent Bridge and university campuses, with customized billing and installations.

Sector Specialisms

Visa Sponsorship

-no uk skilled worker sponsorship; candidates must already have indefinite right to work in the uk.