Guest Relations Host (Facilities Management)

Overview

Act as FM front‑line, addressing visitor queries, managing amenities, stock and daily upkeep.

Key Responsibilities

• cafm tickets
• inventory management
• vendor coordination
• workspace allocation
• signage checks
• client liaison

Tasks

The Guest Relations Host (GRH) is the visible face of the Facilities Management (FM) team, ensuring a welcoming, well-maintained, and efficient workplace. This role combines customer engagement with operational oversight, acting as a bridge between staff, visitors, service partners, and the FM team to maintain high service standards across the site. -Serve as the first point of contact for all FM-related queries and requests, ensuring timely communication and follow-up. -Raise and track CAFM tickets until closure, ensuring issues are resolved promptly. -Build strong relationships with staff and visitors to promote awareness of FM services and create a professional, comfortable environment. -Conduct workplace signage and cable management checks. -Log faults and track resolutions, escalating repeat issues to the FM Lead. -Manage hygiene, pantry, and stationery supplies; coordinate replenishment with vendors and FM teams. -Safely handle lifting and transporting items (e.g., drinks cans, office supplies) between floors when required. -Maintain accurate FM records, documentation, and vendor coordination. -Monitor and manage pantry cleanliness, including collection of mugs and glasses, and ensure all meeting rooms remain immaculate. -Support events, meetings, and office initiatives (e.g., breakfasts, lunches, and ad hoc activities). -Oversee stock control, including inventory management, receiving deliveries, and organising the storage area. -Assist with hospitality support, including refreshments, meeting setups, and ad hoc office tasks such as photocopying and laminating. -Support workspace allocations, policy adherence, and general office etiquette. -Support flexible working and hot-desk areas, including basic VC setup and occupancy data collection. -Conduct daily walkarounds of meeting rooms, washrooms, and communal areas to identify maintenance, cleanliness, or stock issues. -Clean and maintain coffee machines daily. -Act as a Guest Relations host and prepare tea and coffee as required.

Requirements

• proactive
• communication
• english
• cafm
• ms office
• fm

What You Bring

-A friendly, proactive, and solution-oriented approach, with a keen eye for detail. -Confidence in managing multiple priorities in a dynamic environment. -Previous experience in FM, hospitality, or customer service roles. -Excellent communication and organisational skills. -Comfortable using CAFM systems and MS Office tools. -Fluency in English, both spoken and written.

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Benefits

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About Macro

-Operates globally from Melbourne HQ, investing across transport, utilities, specialist financing, and equity sectors. -Focuses on large-scale infrastructure terminals and industrial platform acquisitions with long-term, institutional-grade strategies.

Sector Specialisms