Client Experience Specialist II

Overview

Assist sales team with pre‑sales support, client service, and order processing

Key Responsibilities

• product research
• pricing info
• vendor quotes
• hedberg system
• budget development
• client service

Tasks

-Assist with developing and enhancing relationships with new and existing customers by assisting Sales with pre-project tasks. Provide product solution options and answers to client’s questions or issues by researching and taking appropriate action in a timely manner (with oversight/direction from Sales). -Take initiative and assist Sales with product research, pricing, and lead-time information. Attend pre-project sales calls as determined by the team. -Work closely with Client Experience Manager to provide excellent customer service throughout the full scope of work, including diverse and difficult clients. -Respond and follow through on client requests in a timely manner. -Participating in industry events to keep product/services knowledge current. -Assist Sales during the pre-project phase with the preparation and execution of projects. -Assume a proactive role by utilizing internal resources to service the client. -Gain a basic understanding of how to reach out for vendor quotes and implementing information accurately into Hedberg. -Learn and gain expertise to further the furniture process by occasionally attending sales calls as determined by Sales, assists with budget development, foster relationships with reps and correspondence with key members of the team (designers, clients, contractors, etc.).

Requirements

• hedberg
• steelcase
• self-motivation
• customer service
• communication
• detail-oriented

What You Bring

-Must be assertive, flexible, and have a strong sense of urgency. Committed to supporting Sales Team goals. -Acquire skills to cope with ambiguity when faced with unexpected problems and deadlines, in addition to numerous interruptions. -Requires self-motivation with strong interpersonal skills and the ability to ask pertinent questions to determine client needs -Illustrate basic knowledge using our ordering system by creating sales quotes, applying discounts, and converting to sales orders. -The ability to work independently and prioritize tasks is essential -High attention to detail and accuracy -Ability to provide excellent customer service and foster both internal and external relationships -Excellent client service skills; professional oral and written communication skills; strong organizational and time management skills; strong attention to detail/accuracy; self-motivation; resourcefulness; ability to function in a team environment; positive and professional attitude. -Excellent written and verbal communication skills -Learn our internal order processing system, Hedberg, in addition to Steelcase Village, Coding, PID’s Directory, etc.

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Benefits

-Medical/Dental/Vision Insurance -Paid Parental Leave -9 Paid holidays -401k + Employer Match -Profit Sharing -15 days of PTO -Wellness App with reimbursement of up to $500/year

About One Workplace

-Founded with a vision to transform spaces into more functional and collaborative environments. -Has a strong focus on providing tailored solutions for office design, furniture, and technology integration. -Works with a wide array of industries, from education and healthcare to government and corporate sectors. -Partners with top manufacturers to offer cutting-edge products that enhance workplace efficiency and employee satisfaction. -Specializes in creating spaces that are not only visually appealing but also highly functional and adaptable. -Has a long history of successful projects that have earned recognition for design excellence and innovation. -Known for its ability to blend modern aesthetics with ergonomic functionality, creating spaces that foster creativity and productivity. -Delivers comprehensive services, from initial consultation to installation and long-term support, ensuring seamless execution.

Sector Specialisms