Service Manager

Overview

Assist Service Centre Manager overseeing team, compliance, safety, and customer service.

Key Responsibilities

• contract compliance
• customer quality
• team coaching
• health safety
• service management

Tasks

-Ensuring compliance with Company’s contract administration procedures -Ensuring that the quality of customer care/service and products provided reflect the highest levels of excellence -Coaching and motivating employees to get the best from your team and deliver an excellent service to all customers -Ensuring that all aspects of work and process are carried out in-line with Health and Safety guidelines -Supporting with the management of the Service Centre team in line with Company policies to maximise the performance of the Service Centre

Requirements

• health & safety
• communication
• microsoft office
• driving licence
• supervisory
• organisational

What You Bring

-Good understanding and experience of managing Health and Safety practices at work -Excellent communication and organisational skills -Computer literate. Working knowledge of Microsoft Office -Full driving licence. -Previous experience in a supervisory role, preferably in a fast-paced environment would be advantageous

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About Drake Tappe

-A premier talent solutions provider specializing in engineering, technical, and operational industries. -Committed to delivering exceptional recruitment services and has grown into a globally recognized player. -Offers specialized services in Energy, Infrastructure, Marine, Transport, and Utilities sectors. -Connects clients with top-tier talent for complex projects through a robust network and deep industry expertise. -Places professionals in high-profile projects across industries with a global impact. -Focuses on creating long-term relationships with clients and candidates through a tailored approach.

Sector Specialisms