Business Support Assistant

Overview

Admin support for electricity connection projects, managing enquiries, data and customer service.

Key Responsibilities

• invoice processing
• mpan generation
• sap reporting
• project logging
• system updates
• customer service

Tasks

-Produce customer invoices and initiate customer refunds. -Support a team of Designers and Project Managers to provide the highest levels of customer service to our customers. -Generation of Meter Point Administration Numbers (MPANs) for customers in order to arrange metering. -Resolve quotation payment or acceptance queries. -Manage customer enquiries for new and altered connections of electricity, ensuring all UKPN systems are updated promptly. -Assist in resolving and responding to customer queries, liaising with other UK Power Networks staff as required. -Liaising with colleagues to obtain information for the updating of project records. -Log and maintain details and status of 'Projects' through UKPN systems. -Producing reports from SAP and comparing with project data to ensure parity or investigate and rectify anomalies. -Provide excellent customer service in dealing with both internal and external customers through the updating of project data and resolution of customers' queries and complaints -Ensure regulatory compliance is met.

Requirements

• safety culture
• communication
• sap
• it literacy
• driving licence

What You Bring

-Appreciation and respect of the safety culture of UK Power Networks -A confident and effective communicator with excellent customer orientation -Good working knowledge of SAP preferred, although training will be provided -Good level of IT literacy -Full UK driving license, with the ability to travel to other CiC office locations

People Also Searched For

Benefits

-22 Days Annual Leave plus bank holidays. -Tenancy Loan Deposit Scheme, Season Ticket Loan -Private Medical Cover / Simply Health -Discounted gym membership -Reservist Leave – Additional 18 days full pay and 22 unpaid -Occupational Health support -Switched On – scheme providing discount on hundreds of retailers' products -Employee Assistance Programme -Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) -Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes

About Uk Power Networks

-It has built resilience through landmark innovation—funded by Ofgem—for projects like Low Carbon London and Flexible Plug & Play, pioneering smart grid integration. -The company architected and maintains private networks serving Heathrow, Stansted, London Underground and Canary Wharf, showcasing its aptitude in high-stakes infrastructure. -Its rollout of pole-support trusses and smart connection portals highlights a knack for clever engineering that minimizes disruption while boosting reliability. -From carrying legacy cables to orchestrating EV infrastructure and hydrogen experimentation, its story is one of transforming traditional power delivery for modern demands.

Sector Specialisms