Service Engineer
Kone
KONE provides innovative elevator and escalator solutions, along with digital services for buildings.
Manage field service ops, ensure client satisfaction, lead technicians for KONE elevators.
11 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Field
Company Size
68,000 Employees
Service Specialisms
Elevators
Escalators
Autowalks
Automatic building doors
Maintenance
Modernization
People flow planning
Digital access control
Sector Specialisms
Residential
Commercial
Industrial
Buildings
Government
Role
Description
customer satisfaction
technician performance
inspection management
contract validation
maintenance scheduling
field cost control
- Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance
- Accountable for the performance of assigned technicians and for their motivation and competence development.
- Managing the third-party inspection visits and follow-up actions
- Validates the service contract and technical terms with sales
- Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
- Control of the field operations costs, callouts, and service repair sales.
- Investigating accidents and following company policy on evidence custody and internal reporting
- Resolving customer service quality complaints and invoicing complaints related to maintenance operations
- Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
Requirements
arabic
english
engineering
driving license
customer-focused
goal-oriented
- Ability to interpret and analyze customer needs effectively.
- Arabic language proficiency is preferred.
- Customer-focused, sales-oriented mindset.
- Strong orientation towards delivering a high level of customer service.
- Excellent English communication skills (spoken & written).
- Strong technical engineering knowledge.
- Highly motivated, goal-oriented, and diligent.
- Strong organizational and self-management skills.
- A UAE driving license is an advantage.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1910
Years of Innovation
The company has a century-long history of pioneering advancements in the lift and escalator industry.
60+ Countries
Global Presence
Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.
- Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
- Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
- Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
- A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
- Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
- Committed to technological advancements, including smart building solutions and predictive maintenance.
Culture + Values
- Customer First: We create value for customers by understanding their needs and exceeding their expectations.
- Caring: We care about the safety and wellbeing of our people and the environment.
- Sustainability: We are committed to improving the efficiency and sustainability of urban life.
- Teamwork: We succeed together by sharing knowledge and working as one.
- Achievement: We strive for excellence and take pride in delivering outstanding results.
Environment + Sustainability
Net Zero by 2035
Carbon Emissions Target
Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.
56% CO2 Reduction
Emissions Decrease
Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.
30% Energy Savings
Product Efficiency
Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.
80% Recyclable
Material Use
Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.
- Sustainability integrated into product design and lifecycle management.
Inclusion & Diversity
50% Women
Senior Management 2023
Reflects gender diversity in senior leadership roles.
40% Target
Leadership by 2030
Aims to increase women in leadership positions by a specific future date.
- Launched a global employee training program focusing on unconscious bias and inclusive leadership.
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