Customer/Farmer Care Executive

Overview

Support Maharashtra farmers via Khetpe app, handling queries, documentation, and coordination.

Key Responsibilities

• whatsapp support
• in‑app chat
• crm data
• ticketing system
• app onboarding
• report generation

Tasks

-Ensure timely resolution of farmer issues and maintain high satisfaction levels -Share farmer feedback with the internal teams to improve app features and services -Support the setup and transition to WhatsApp and in-app chat support systems -Handle inbound farmer calls and queries with professionalism and empathy -Contribute insights from field interactions to help improve user experience -Record all farmer interactions and categorize them as: -Escalate unresolved or technical issues to the product or tech teams -Maintain structured data in CRM/Google Sheets or ticketing systems (training will be provided) -May involve early morning or evening support hours to match farmer availability -Guide farmers through app onboarding and digital literacy support -Provide assistance in Marathi and Hindi regarding app features, usage, and troubleshooting -Collaborate with field and operations teams to ensure consistent communication with farmer networks -Participate in periodic review meetings with product and operations teams -Prepare daily/weekly reports summarizing key insights and recurring issues

Requirements

• crm
• bachelor’s
• agriculture
• 1–3 years
• problem solving
• empathy

What You Bring

2. Educational Background -Basic computer and smartphone literacy -Understanding of rural Maharashtra’s agricultural context -Collaborative mindset and willingness to learn new technologies -Ability to manage high call volumes efficiently -Understanding of agriculture/farming practices and rural farmer challenges -Organized and detail-oriented approach to documentation -Ability to learn and work with CRM/ticketing software (training provided) -Bachelor’s degree (preferred) in Agriculture, Agricultural Engineering, Rural Development, or a related field -Problem-solving and troubleshooting ability -Fluency in Marathi and Hindi (spoken and written) – essential for farmer communication -Basic English for internal communication and reporting -Prior experience in agri-tech companies, farmer cooperatives, or agricultural institutions -Excellent communication, patience, and empathy -Experience assisting users with low or varying digital literacy levels -1–3 years of customer support experience, ideally in agriculture or rural service sectors -6 days a week, with flexibility required during high-demand periods -Strong interpersonal and verbal communication -High empathy and active listening skills

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Benefits

Working Conditions

About Swan Energy Limited

-Built one of India’s largest dry docks and fabrication facilities, blending heavy engineering with maritime enterprise. -Runs a petrochemical arm that trades and manufactures feedstocks in global markets via terminals like Hamriyah, UAE. -Textile legacy continues through processing units in Ahmedabad, weaving industrial roots into modern operations. -Delivered large-scale commercial and residential projects across Mumbai, Bengaluru and Hyderabad in real estate. -Acquired Reliance Naval through insolvency, rebranding it as Swan Defence & Heavy Industries in 2024.

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