Customer Contact Comms Senior Analyst-Voice

Overview

Handle customer queries, escalations, complaints via omnichannel, meet SLA.

Key Responsibilities

• individual contributor
• team oversight

Tasks

-In this role you would be an individual contributor and/or oversee a small work effort and/or team

Requirements

• problem solving
• stakeholder management
• client relations
• dispute handling
• deadlines
• shift work

What You Bring

-Ability to perform under pressure -In this role you are required to do analysis and solving of increasingly complex problems -Ability to manage multiple stakeholders -You are likely to have some interaction with clients and/or Accenture management -Ability to establish strong client relationship -Ability to handle disputes Roles and Responsibilities: -Ability to meet deadlines -Please note that this role may require you to work in rotational shifts

People Also Searched For

Benefits

-You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

About Accenture Services Pvt Ltd

test